Call answering experts for over 6,500 UK businesses Call 01635 576070
We take your privacy really, really seriously. We go to considerable lengths to protect your personal, company and customer data.
No biggie there – we’re supposed to!
We use all sorts of clever measures, for obvious reasons, we won’t reveal in public at all. But we also have a few major principles, that we thought you’d like to know about.
Will help you understand what information we at Verbatim collect and how Verbatim uses it, and what choices you have
When we talk about “Verbatim “ “we” “our” or “us” we are referring to PHD in Communications Ltd t/as Verbatim Call Centres.
When we talk about the “Services” in this policy we are referring to all the products and services associated with our call / contact centre and to those third parties that support us from time to time with associated services.
Content and information submitted by our customers and prospects is referred to in this policy as “customer data”
Where Verbatim collects or processes customer data it does so on behalf of the Customer.
For customers that purchase a paid version of the Services, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do ourselves.
This is information about how you are using Verbatim products and services which may include administration and support communications with us and information about people,content, and links you interact with and any third party integrations you use and to which we have access(if any)
Please see our Cookies page for information on the Cookies that this website uses.
Verbatim may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to
(a) provide, maintain and improve services
(b) to prevent or remedy service,security,technical issues or at a Customer’s request in connection with customer support matters
(c) as required by law or as permitted under the Data Protection Act
(d) as set out in our agreement with the customer or as expressly permitted in writing by the customer.
We use other kinds of information in providing Services to include:
1. Customer Data
Verbatim may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions., including:
– with third party service providers and agents. We may engage third party companies to process and collect Customer data and their clients’ data.
With third party integrations.
Verbatim may, acting on our Customer’s behalf, share Customer Data with the provider of the integration added by the Customer. Verbatim is not responsible for how the provider of the integration may collect use and share Customer Data.
During changes to our business structure.
If we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Verbatim’s assets, financing of our business a portion or all parts to include steps to an outcome such as due diligence.
– To comply with laws under UK and EU jurisdiction and regulatory requirements and to respond to lawful requests, court orders and legal process.
Verbatim takes security seriously.
To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information please see our Securitiy Practices; we keep that document updated as these practices evolve over time.
Live@verbatim-cc.co.uk or at our mailing address below.
PHD in Communications Ltd
Greenham Business Park