Only Verbatim allow you to rollover unused calls

  • Only UK call answering company to allow you to rollover unused calls
  • From as little as £2.25 per day
  • Call transfers to landlines and mobiles at no extra cost

Call us on 01635 576070 or

Find out how we compare

How Verbatim compares to other call answering services

FeaturesVerbatimOther Call Answering Services
Putting calls through to you
  • Included in monthly fee
7-26p per minute to landlines and
15-75p per minute to mobiles
Policy for unused calls
  • Rollover to next month,
    as standard
“Use it or lose it”
Sending texts on your behalf
  • Included in monthly fee
5p – 12p per text
Voicemail-to-email message transfer outside of working hours
  • Included in monthly fee
£10 per month
Status update system
  • Included in monthly fee
Not available
Log orders and payments into your own Ecommerce systems
  • Included in monthly fee
Not available
Enter new enquiries into your CRM program
  • Included in monthly fee
Not available
Latest advanced compliant call recording when taking credit card payments.
  • Included in monthly fee
Not available
6 week 100% money-back guarantee.
  • 30 day risk-free trial
1 week free trial

Bespoke fixed fee monthly call plans

Whether you are a one-man-band or a huge multinational enterprise we offer bespoke fixed fee monthly call plans so you know exactly what you are paying every month – no hidden surprises.

Verbatim Pricing Structure - Rollover your unused calls

Rollover your unused calls

Because we know no two months are the same we let you roll over any unused calls so you NEVER pay for something you haven’t used.
Adapt your monthly call answering plan as often

Verbatim Pricing Structure - adaptable plans

Adapt your monthly plan as often as you need

We’ll continually review your call plan and will always let you know if we recommend a change.

Verbatim Pricing Structure - dedicate manager

A dedicated account manager just for you

We give you one dedicated account manager to offer you the continuity we know you need.

We also offer…

Call Answering Services, Lead Qualification

Lead Qualification

We’ll take that tricky first
conversation in our stride so you don’t have to.


Call Answering Services, 24/7 Emergency Cal Outs

24/7 Emergency Call Outs

Let us manage all your call outs, with escalation. Ideal for manufacturers and most other industries.


Call Answering Services, Business Continuity

Business Continuity

Business Continuity and Disaster Recovery for your phone systems, all year round.


Call Answering Services, Unique Phone Numbers

Unique Phone Numbers

For keeping your operations
local and tracking your


A few FAQ’s

  • Will using Verbatim confuse my clients?

    Not at all. Our team of PAs is small enough (and we go to great measures) to ensure we know your business inside out before we get started. It means most of your callers won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your phones.

  • What are your operating hours?

    We take your calls from 8am-6.30pm Monday-Friday and 9am-2pm on Saturday.

    Outside these hours we offer a free unlimited voicemail to email service.

    We also offer a 24×7 service which operates 365 days a year including Christmas and all UK bank holidays.

  • Is Verbatim based in the UK?

    Yes. You’ll find us in West Berkshire on the outskirts of Newbury. Feel free to drop by for a visit.

  • How does the tech side of things work? Will it take ages to set up?

    It’s a very simple process at your end and there is no extra technology. All you need to do is to contact your telephone provider to arrange a call diversion facility on your account. Or if you prefer we can call them on your behalf.

    Set up is simple and we have most accounts up and running within 24 hours. In fact, very often in less time than that.



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