Fresh from the blog


Put the kettle on. It’s time for a break. When we’re not busy taking your calls, we spend a great deal of time considering new ways to help your business run more efficiently. But there’s no point keeping it all to ourselves, so check in here when you have a spare moment to discover the latest insights from our team.

Advertisers spend record £3bn online

Reported in the Daily Telegraph Monday October 7th 2013 by Roland Gribben and Nathalie Thomas

“Advertisers spend record £3bn online in the first six months of the year trying to reach Britons that access the web via their computers, smart phones and tablets

Britons now spend one in 12 of the minutes they are awake surfing the internet....

...More than a fifth of all time spent is for entertainment ( source Internet Advertising Bureau- IAB research by PwC)

Social networks and blogs account for 12% of time or one in seven minutes.

Mobile share is increasing

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Customer Retention

How To Win More Customers And Retain Them For LongerHave you noticed that it’s those small details that can make the difference between winning a new customer, and losing them to the competition?And you’ll be surprised at the difference your telephone manner can make.In these tough times, lots of businesses are investing time and money to attract new leads. From social media to blogging to email marketing, they get their message “out there” – only to undo all the hard work by:• Not answering their phone quick enough • Letting calls go through to voicemail • Failing to have the telephone skills in place to respond effectively to new enquiries

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Protected Time

Warning: Is Your Availability Undermining Your Business Achievements?Do you feel you have too much to do but never enough time to do it?Does your growing to-do list leave you feeling stressed and overwhelmed?Do you get frustrated by the amount of really good ideas you never implement?If you run your own business, feelings like these are not uncommon. After all, time is your most valuable, but limited resource. It means you face the ongoing challenge of managing your day to ensure it strikes the right balance between:• Dealing with the day-to-day tasks and emerging priorities alongside • The high value work that will drive your business towards your longer-term vision

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Here’s Why Smart Business Owners Answer Their Phone Within Three Rings

Does this sound familiar?You’re right in the thick of an important piece of work.You’re in the zone. You’re focused and you’ve got a sense that you’re on the verge of something pretty significant.And then the phone rings…It’s frustrating. To start with your concentration is broken. In addition, there’s the risk you’ll lose your train of thought and never recover. You quickly jot down some notes to jog your memory and just as you pick up the phone, the ring goes silent – you’re too late.It’s a double whammy.

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Did you miss Verbatim on TV?

We were immensely pleased to be featured on national TV on Tuesday, in a high profile programme on Sky & BBC. The programme features a great interview by our...

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Graham Hill presents at West Berks Chamber Lunch Event

Verbatim's Graham Hill (MD) and Hayley Oughton (Business Growth Executive) had great fun on Tuesday this week at the West Berks Chamber Lunch.Graham gave a presentation on three topics close to his heart, and very relevant to many of the small businesses who attended the event.See some photos of Graham presenting below; the three main topics Graham covered were:

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