Put the kettle on. It’s time for a break. When we’re not busy taking your calls, we spend a great deal of time considering new ways to help your business run more efficiently. But there’s no point keeping it all to ourselves, so check in here when you have a spare moment to discover the latest insights from our team.
How much would you pay for excellent customer service?According to a new survey published by American Express, across the pond 7 out of 10 people are willing to spend an average of 13% more for excellent customer service.Just after I read this blog I popped into my local town, Faringdon, Oxfordshire, to shop at our local butchers, Pat Thomas, where the service is just brilliant, as is the quality of their meat and poultry. I then had a coffee at Sadlers the most comfortable coffee shop in England; the coffee is always served hot and brought to your table with a smile. One of my Saturday pleasures is reading Mike Southon's column for Entrepreneurs in the Saturday FT at Sadlers in Faringdon.View Post
Once upon a time back in the dark old days of the last century The Viscount Leverhulme of Lever Bros, fame said"50% of my advertising is wasted but I don't know which 50% it is!"This was so true for all businesses large or small; those with the deepest pockets could take the 50% punt, but for business owners like you and me the odds were stacked against us.In the 21st Century that's all changed with the advent of a liberal telecoms market.View Post
Most of us face this type of frustration at some time, due to the constant interruptions we experience at work. So, whether you're a business owner, director, manager or executive, you need 'protected time' for those important tasks that need your undivided attention.Typical time stealers can be a knock on the door, an email popping up on screen or perhaps a voicemail or text notification, but one of the main culprits are telephone calls which can eat into our protected time at an alarming rate!Imagine the following scenario in your office -View Post
Warning: Is Your Relationship With Your Phone Damaging Your Business Performance?As you know, economically these are challenging times.And as a small business owner you may be struggling with the feast or famine syndrome.There are times when you have lots of work on. On those occasions you’d much prefer to work undisturbed. After all, when that happens you get more done and can work quicker.But on the other hand there’s that underlying fear of what’s going to happen when you’re not busy and the work dries up.View Post
I am sure we have all said that from time to time.No matter whether you are a business owner, director, manager or executive, you have important tasks that need your undivided attention and 'protected time', says Verbatim Call Centres Director Graham Hill."When Gavin Peck and I set up Verbatim Call Centres in 1997, as an outsourced telephone reception service, we did not appreciate the role the business could play in providing 'protected time' to business owners and managers" says Graham. It's a benefit that was first brought to his attention by Nigel Temple, a small business marketing expert, who maintains that one of the key benefits he receives from using Verbatim's call answering services is 'protected time'.View Post
Here are some key questions you want to be asking any company offering to outsource your company's call answering. After all, your main office number is often the first point of contact that prospects have when they contact your company so it's important to get that right.1. Does the company already provide a service to companies of a similar size and type as mine?Experience counts for a lot in how different calls and scenarios are handled. If the supplier works with a large client base, including companies similar to yours, they should have the ability and knowledge to provide you with what you want from a call answering service.2. How long have they been in business, and are they creditworthy?There are quite a few start-ups in the call answering industry. Are you sure they're going to last? Experience makes a huge difference, as does having trained, committed, long-term staff.View Post