Fresh from the blog


Put the kettle on. It’s time for a break. When we’re not busy taking your calls, we spend a great deal of time considering new ways to help your business run more efficiently. But there’s no point keeping it all to ourselves, so check in here when you have a spare moment to discover the latest insights from our team.

Staying in bed is not an option

Warning: Is Your Relationship With Your Phone Damaging Your Business Performance?As you know, economically these are challenging times.And as a small business owner you may be struggling with the feast or famine syndrome.There are times when you have lots of work on. On those occasions you’d much prefer to work undisturbed. After all, when that happens you get more done and can work quicker.But on the other hand there’s that underlying fear of what’s going to happen when you’re not busy and the work dries up.

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I Can’t Get Any Work Done Between 9-5 !

I am sure we have all said that from time to time.No matter whether you are a business owner, director, manager or executive, you have important tasks that need your undivided attention and 'protected time', says Verbatim Call Centres Director Graham Hill."When Gavin Peck and I set up Verbatim Call Centres in 1997, as an outsourced telephone reception service, we did not appreciate the role the business could play in providing 'protected time' to business owners and managers" says Graham. It's a benefit that was first brought to his attention by Nigel Temple, a small business marketing expert, who maintains that one of the key benefits he receives from using Verbatim's call answering services is 'protected time'. 

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10 Tips to Successfully Outsource Your Call Answering

Here are some key questions you want to be asking any company offering to outsource your company's call answering. After all, your main office number is often the first point of contact that prospects have when they contact your company so it's important to get that right.1. Does the company already provide a service to companies of a similar size and type as mine?Experience counts for a lot in how different calls and scenarios are handled. If the supplier works with a large client base, including companies similar to yours, they should have the ability and knowledge to provide you with what you want from a call answering service.2. How long have they been in business, and are they creditworthy?There are quite a few start-ups in the call answering industry. Are you sure they're going to last? Experience makes a huge difference, as does having trained, committed, long-term staff.

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Verbatim Provides Outsourced Call Handling For Dragons’ Den Success

How does a small but very ambitious start-up present a professional image to both its customers and its freelance sales agents without spending a fortune?As BinB correspondent Peter Jump discovered, for party plan-based nursery retail business, Truly Madly Baby , the answer is to use Verbatim, the phone answering service.co.uk.This ensures every call is answered and properly handled by a person, rather than a machine.Truly Madly Baby made a triumphant appearance on the most recent series of the BBC's Dragons' Den.Following a polished and passionate presentation, its founder, Julie White, received an offer of £75,000 investment from high-profile businessman, Peter Jones.

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Never miss another business call

How often have you missed out on a piece of business because you weren't able to respond quickly enough to a customer's call?How often have you felt frustrated at being unable to contact someone by phone?Or wasted valuable time negotiating a baffling list of callcentre menus only to be put through to voicemail?Newbury-based Verbatim successfully address these issues by offering a professional telephone answering service at the fraction of the cost of hiring reception staff.

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Verbatim Survey Success

In a recent survey, Verbatim asked their customers to rate their services.Not only did they receive an exceptionally high response rate, the survey returned some very positive feedback.In the process, Verbatim also managed to raise a healthy £300+ for a local Berkshire charity.

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Life line for the Gurkas…

Recent coverage in the local press about our work with the ‘Forgotten British Gurkha’ charity: Newbury Weekly News Coverage, May 21st 2009 Reading Chronicle Coverage, May 21st 2009 Verbatim...

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