Fresh from the blog


Put the kettle on. It’s time for a break. When we’re not busy taking your calls, we spend a great deal of time considering new ways to help your business run more efficiently. But there’s no point keeping it all to ourselves, so check in here when you have a spare moment to discover the latest insights from our team.

Managing your phones need not be a Herculean task

Verbatim, the phone answering serviceAre you excited about the Olympics? It is getting ever closer and the anticipation grows as the torch winds its way through the UK, but much like a dark cloud on the day of a barbecue, there may be trouble ahead if you are a business hoping to trade during the event.Naturally we wish our Olympians every success this summer and hope that they are laden down with gold medals and hope that the hundreds of thousands of spectators get to their venues in time to witness our triumph.Verbatim, The Phone Answering ServiceHowever, all the passion comes at a price and without doubt will impact on businesses, not least making it difficult for staff to get to work and clients to access your business if you are near a venue. Perhaps employees have taken time off to watch the Olympics – or even to avoid it?The point is your telephone will be under more pressure than normal for a British summer and we do know that people will hang up an unanswered telephone in less time than it takes Usain Bolt to run 100 metres. And don’t even think of using an answer phone – seven out of ten people do not leave a message and never call back!

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When snow stops you reaching the office who will answer your phones?

Snow at New Greenham Park, Newbury, Berkshire

Like it or not when it snows here in the UK it does seem to have a paralysing effect and businesses can struggle to function as workers stay home and the forecast always seems bleak.

Indeed if the Daily Mail is to be believed we are only ever a few minutes away from the worst snow storms since time began! However, here at Verbatim, The Phone Answering Service, we have yet to be troubled by snow – although during that last bad spell we did have someone trek in on skis!

We have always had a can do and get it done attitude and that means we know how to help businesses blighted by a white out.If your calls are diverted to us we can connect them to the relevant member of staff wherever they are stranded courtesy of the British weather.

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Are you being seduced by telephone technology?

The Daily Telegraph reported a story on 24th August 2011 about Devonian Brian Evans's experience of phone technology when booking a hospital appointment. They covered it in their third item on their Comments section. This is the complete item."Speak after the tone..."When Brian Evans rang his hospital in Devon for an appointment, he found himself talking to a machine. End of articleIt is a sadly normal experience.

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Would you trust your business calls to a bunch of convicted criminals?

Indian Call Centres driving down costs by employing Jail birds!

We kid you not! We are flabbergasted having just read an article quoting the Indian call centre, Radiant Infosystems, who are planning to implement this bizarre idea to staff a telephone answering service. This Indian call centre has plans to help rehabilitate criminals and offer them employment while getting dirt cheap labour by employing them to staff an inbound call answering service at the Hyderabad Cherlapally Central Jail.The plan is to hire 250 of the inmates, who can earn up to £1.50 per day, (note up to £1.50 per day), to do things like handle bank account applications and insurance claim forms.

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How much would you pay for excellent customer service?

How much would you pay for excellent customer service?According to a new survey published by American Express, across the pond 7 out of 10 people are willing to spend an average of 13% more for excellent customer service.Just after I read this blog I popped into my local town, Faringdon, Oxfordshire, to shop at our local butchers, Pat Thomas, where the service is just brilliant, as is the quality of their meat and poultry. I then had a coffee at Sadlers the most comfortable coffee shop in England; the coffee is always served hot and brought to your table with a smile. One of my Saturday pleasures is reading Mike Southon's column for Entrepreneurs  in the Saturday FT at Sadlers in Faringdon.

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Is your marketing spend hitting the target?

Once upon a time back in the dark old days of the last century The Viscount Leverhulme of Lever Bros, fame said"50% of my advertising is wasted but I don't know which 50% it is!"This was so true for all businesses large or small; those with the deepest pockets could take the 50% punt, but for business owners like you and me the odds were stacked against us.In the 21st Century that's all changed with the advent of a liberal telecoms market.

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How To Get Rid of Those Unwanted Sales Calls

...allowing you to get on with running your business

Tip 1.

How to get rid of unsolicited sales calls - in a few seconds!Register for free at the Telephone Preference Service (TPS) by using this link http://www.tpsonline.org.uk/ctps/number_type.html and simply click on register, you can add any business or home phone number, so why not take the opportunity of stopping those unwanted calls at home at the same time! Our company has been using the Telephone Preference Service (TPS)for about three years and in our experience we have found that this has saved us both time and money as our staff no longer have to waste their valuable time answering so many unwanted, often intrusive, sales calls.

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