What challenge can we help you solve today?

Too tied up to answer the phone?

Determined to go above and beyond for your customers, but struggling to take all their calls and run your business?

Competitors getting the upper hand?

Worried about losing out to your competition every time you miss a call?

Sick of endless sales calls?

At your wit’s end with the deluge of unwanted sales calls that take up so much time and make you shudder every time the phone rings?

Looking for a smarter way?

Searching for an alternative to hiring a receptionist (too expensive) or installing an automated phone system (too impersonal)?

Dreading the day staff call in sick?

What happens when the person who answers your phone gets ill or goes on holiday?

Let us put an end to your frustration.

What makes Verbatim different?


We are the only company that allows
rollover of unused calls and
ALL transfers are included.

No Scripts

Every conversation as if
we are in your office

Tailored to you

More than call answering.
We can do everything from taking
orders to managing your diary

South England based

Proud to be British

Industry experts

We know how to talk your industry talk

6 week trial

Plenty of time to get to know if
we are right for you.
Try us risk free

Here’s how we fit into your everyday

Your phone rings

You leave it to us and carry on with your day.

If it’s a VIP Caller

Your Verbatim PA will recognise them and speak to them accordingly.

If it’s a new caller

Your Verbatim PA uses your prefered greeting to welcome the caller and quickly works out how they can help.

Action Time
  • Checking your diary
  • Booking appointments
  • Taking a message
  • Qualifying leads
  • Processing an order
  • Connecting calls to you

Happy Customers

Every conversation ends with a happy caller and not a moment stolen from your day.

We’re more than just an answering service

We bring your sales operation to life

Our Services

Explore all the ways our team can support you. Day in, day out.
Coverage to match exactly what you need.

OR effortlessly switch between the two depending on your needs

Options to add

  • Diary management
  • Order taking
  • Making appointments
  • 24 / 7

We also offer…

Lead Qualification

Lead Qualification

We’ll take that tricky first conversation in our stride so you don’t have to.

24/7 Emergency Cal Outs

24/7 Emergency Call Outs

Let us manage all your call outs, with escalation. Ideal for manufacturers and most other industries.

Business Continuity

Business Continuity

Business Continuity and Disaster Recovery for your phone systems, all year round.

Here’s what some of our fabulous clients have to say…

A few FAQ’s

  • Will using Verbatim confuse my clients?

    Not at all. Our team of PAs is small enough (and we go to great measures) to ensure we know your business inside out before we get started. It means most of your callers won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your phones.

  • My industry uses specific language and buzzwords. Will you really sound like one of us?

    Absolutely. Besides getting to understand exactly what you do and who you work with, as part of the setup process you’ll be encouraged to send us a glossary of industry-specific terms we should know before we start answering your calls.

  • How will you fit into our business?

    First of all, you choose which calls you’d like us to answer.

    You can leave all your calls to us, or only have us step in when you’re unavailable to take it yourself. You may be on another call, in a meeting, or just out for a spot of lunch.

    Just let us know which calls you’d like diverted to us and over what hours and we’ll get to work supporting you straight away.


  • What are your operating hours?

    We take your calls from 8am-6.30pm Monday-Friday and 9am-2pm on Saturday.

    Outside these hours we offer a free unlimited voicemail to email service.

    We also offer a 24×7 service which operates 365 days a year including Christmas and all UK bank holidays.

  • How does the tech side of things work? Will it take ages to set up?

    It’s a very simple process at your end and there is no extra technology. All you need to do is to contact your telephone provider to arrange a call diversion facility on your account. Or if you prefer we can call them on your behalf.

    Set up is simple and we have most accounts up and running within 24 hours. In fact, very often in less time than that.

  • Is Verbatim based in the UK?

    Yes. You’ll find us in West Berkshire on the outskirts of Newbury. Feel free to drop by for a visit.


Who we work with

6-week-trial from Verbatim
6-week-trial from Verbatim
6-week-trial from Verbatim
6-week-trial from Verbatim

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Sick And Tired Of Unwanted Sales Calls?

Stem the flow of nuisance sales calls coming through to your phones by 30-40%, right now.

Just fill out the form below and we’ll point you in the direction of a little-known FREE service you can set up in seconds.