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Giving your small business a more professional image

by admin-tech on August 15, 2017 in Call Answering Advice

The Information Age has flipped the world of small business on its head. If someone wants to find a local plumber or a decent dry cleaner, they no longer ask their neighbours or flick through the Yellow Pages – they simply punch what they are looking for into Google. This instant access to information has forced small business owners to up their game.

Appearance is everything. You might be able to walk the walk, but in this new world, you need to be able to talk the talk.

Here are a few of our top tips to help give your small business a more professional appearance…

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Why Verbatim’s workplace is a world apart from the average call centre.
Forget all the reasons why you shouldn’t use a call answering service

by Graham Hill on July 11, 2017 in Call Answering Advice

From the endless hold messages to the unmistakeable high-pitched background commotion you’re met with once you finally make contact with a real person, the idea of a call centre often fills people with dread.

You’ll be glad to know that Verbatim’s workplace is a world apart from the average call centre. We decided that Jackie, a valued member of our contact centre for 17 years, would be the ideal person to tell you why…

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Find out why our customers love us…

by Graham Hill on June 28, 2017 in Verbatim News

We are in the relationship building business, so we know that for relationships to develop we must continuously evolve the way in which we engage with our customers.

In a recent survey, we asked existing customers to divulge how they feel about Verbatim’s service, from the issues that led to their decision to seek help, to the benefits that their business now receives.

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Just because your staff need a holiday, it doesn’t mean your business has to take a break too

by Graham Hill on June 14, 2017 in Call Answering Advice

We believe that the summer holidays are the ideal opportunity to recharge your batteries, but if the idea of stepping back from business or running with limited staff brings you out in a cold sweat, Verbatim’s call answering service might just offer the ideal solution.

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Benefits of using Verbatim
More than just call answering: Three hidden benefits of Verbatim

by Graham Hill on June 1, 2017 in Call Answering Advice

What if you’re looking for something more than just a Call Answering Service? Many people aren’t aware that Verbatim provides a range of additional services. These services are designed to take those mundane tasks off your plate. Here are just three of our ‘hidden’ services.

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Call answering service lady holding up number 6
Six reasons to use a call answering service

by Graham Hill on May 16, 2017 in Call Answering Advice

From regaining control of your time, through to improving your customer service, here are 6 reasons why you should use a call answering service.

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Young business owner taggled up in phone wires
How to stop fighting fires and restore calm

by Graham Hill on May 6, 2017 in Call Answering Advice

Running a business is more than just a job. From accounting, sales and office management to HR, marketing and customer service – you need to wear all of the hats, all of the time.

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Cupcake Day

by Graham Hill on November 24, 2016 in Charity

Diets were on pause this week at Verbatim while we held a Cupcake Day to raise money for the Alzheimer’s Society. Our lovely receptionist Angela, who has been with us for 14 years, organised the event; much to everyone’s pleasure, because who doesn’t enjoy cupcakes after all? She had many of us busy in the […]

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It’s OK, we don’t like call centres either!

by Graham Hill on August 5, 2016 in Verbatim News

I always feel a little dread when I tell people I work in a call centre, because let’s face it, the term ‘call centre’ is not one that inspires great joy. We have all been there; sitting on hold thinking we definitely should have got up to make that tea 15 minutes ago after all. […]

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Customers want to TALK to you!

by Graham Hill on August 5, 2016 in Verbatim News

At Verbatim we have bucked industry trends with long serving staff and high retention rates. In an industry with higher than average employee turnover, it’s even more important to invest in our people to help retain knowledge, skills and experience. Research shows – The majority (64.8%) of non-food retail customers prefer to interact with customer […]

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