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Call Answering Experts for UK businesses Call us on 01635 576070

 

Hello and a very warm welcome to Verbatim

20 years of call answering at your service

“Verbatim will save you money, make you money, and make you more efficient” 

Chris Williams, B60

Call Answering Experts for UK businesses

Hello, we’re Verbatim and we’re in the relationship building business and for relationships to last they need nurturing. Letting your clients ring through to an answerphone or keeping them waiting while the phone rings and rings is no way to make them feel valued or wanted

Call Answering

But we get it, sometimes you have pressing deadlines where you are desperate for some quiet time. Sometimes your receptionist calls in sick, and sometimes you need some headspace to be your brilliant self. So how can you do both? Here’s where we come in.

Call Handling

For 20 years we’ve been trusted by some of the biggest and indeed the smallest companies in the country. Large or small what our clients have in common is they all care deeply about the way they treat their customers. We’re guessing you do too.

Call us today to find out how we can help on 01635 576070

Get In Touch

Call us today to find out how we can help on

01635 576070

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A few of our fabulous clients

Call Answering Service

We’d like to think that nobody raves about average.......

Thank you … for handling our calls so professionally

Thank you for handling our calls so professionally since 1998. Although you are all at a distance and out of sight, we are fully aware of how well you support us — you are certainly not out of mind!

Paul Buckett, Volkswagen Group UK Limited


Call answering UKCall answering client

Our clients are impressed, and that’s money in the bank


Richard Maybury, Priority Management

Verbatim has been very much part of our team since 2000

Verbatim have allowed us to get on with the job in hand in the full knowledge that when we’re too busy our calls and clients are being looked after in a very professional manner. Verbatim has been very much part of our team since 2000, providing a reliable, polite, accurate and cheerful service.

Anthony Clay - Knight Frank, Hereford


Call Answering Experts for UK businesses

 

Our Services

Here’s how we can help you grow your business and make your life easier

Verbatim Overflow

Our most popular service.
Never miss another call and never let your clients reach the dreaded answerphone (nothing says we don’t care about your call like ‘leave a message after the beep’). Simply put, we take your calls when you can’t get to the phone.

Whether you have a receptionist who is busy on another call, off sick or on holiday or you are busy focussing on the work in hand, we are always here as a seamless part of your team.

Find out more Or call us on 01635 576070

Lisa Chaffey

I won a £7k contract within the first month of using Verbatim

I won a £7k contract within the first month of using Verbatim. I was out of the office and Verbatim answered the inquiry and emailed me the message. I called the prospect straight back and won the business. So I’m thrilled. Would this potential client would have left voicemail on my office phone?

Lisa Chaffey, In a Pickle

Verbatim Switchboard

This is where we take ALL your calls and either transfer them directly to you or we take a message on your behalf. For a small business this is a great way of nurturing relationships and showing your clients how much you value their call - make the dreaded answerphone a thing of the past.

For larger businesses this will save you thousands on employment costs and reduce all those HR headaches.

Find out more Or call us on 01635 576070

Julie Randle

A fantastic service that’s led to a 20% increase in our business

We have been a Verbatim client since 2010 and always receive a fantastic service that’s resulted in a 20% increase in our business.

Julie Randle - Smile Style Dental Care Centre

Verbatim 24/7

If you need your calls answering 24/7 365 days of the year this is for you. When you’re ready to head home, switch to us and our 24-hour UK-based receptionists will handle all your out-of-hours calls. This can include logging faults or alerting your standby team if necessary.

Find out moreOr call us on 01635 576070

Photo of Zoe Trodd of Kip Mcgrath in Sevenoaks

I bet those callers wouldn’t have left a message or phoned me again!

It’s amazing — I bet those callers wouldn’t have left a message or phoned me again if Verbatim hadn’t answered for me! Very, very pleased so far. My only problem is resisting phoning them all back now instead of when I’m back from holiday!

Zoe Trodd - Sevenoaks Tutoring

Verbatim Diary management and appointment booking

If required we can directly access your diary and book appointments for you. This is a great solution for those who want to save money on employing staff or for those who have a receptionist but still want to look after their clients when they are busy on another call, off sick or on holiday.

Find out more Or call us on 01635 576070

They’ll save you money, make you money, and make you more efficient

Verbatim offer a first-class service and I would highly recommend them. They’ll save you money in lost opportunity, make you money, and make you and your team more effective and efficient. We’ve been using Verbatim since 2013 and it’s not just the answering service that is excellent, it’s also the technical and support systems they have put in place.

Chris Williams - B60 - Former Mastermind Member

Verbatim Order taking

Not everyone feels comfortable buying products online without talking to a real person. We can
go directly into your own CRM and ecommerce platforms and take your orders for you.

Find out more Or call us on 01635 576070

Within a week, I won a contract worth £10,000!

I’ve been using Verbatim since 2001 and have been very satisfied with the results and the quality of the service. When they suggested I extend the hours to include Saturdays, I was a little skeptical but in the event I’m delighted I took their advice — within a week, I won a contract worth £10,000 and this alone has paid for the service many times over.

Glen Drew, Touchwood Flooring Services

Verbatim Overflow

Our most popular service. Never miss another call and never let your clients reach the dreaded answerphone (nothing says we don’t care about your call like ‘leave a message after the beep’). Simply put, we take your calls when you can’t get to the phone. Whether you have a receptionist who is busy on another call, off sick or on holiday or you are busy focussing on the work in hand, we are always here as a seamless part of your team. Find out more Or call us on 01635 576070
Lisa Chaffey

I won a £7k contract within the first month of using Verbatim

I won a £7k contract within the first month of using Verbatim. I was out of the office and Verbatim answered the inquiry and emailed me the message. I called the prospect straight back and won the business. So I’m thrilled. Would this potential client would have left voicemail on my office phone?

Lisa Chaffey, In a Pickle

Verbatim Switchboard

This is where we take ALL your calls and either transfer them directly to you or we take a message on your behalf. For a small business this is a great way of nurturing relationships and showing your clients how much you value their call - make the dreaded answerphone a thing of the past. For larger businesses this will save you thousands on employment costs and reduce all those HR headaches. Find out more Or call us on 01635 576070
Julie Randle

A fantastic service that’s led to a 20% increase in our business

We have been a Verbatim client since 2010 and always receive a fantastic service that’s resulted in a 20% increase in our business.

Julie Randle - Smile Style Dental Care Centre

Verbatim 24/7

If you need your calls answering 24/7 365 days of the year this is for you. When you’re ready to head home, switch to us and our 24-hour UK-based receptionists will handle all your out-of-hours calls. This can include logging faults or alerting your standby team if necessary. Find out moreOr call us on 01635 576070
Photo of Zoe Trodd of Kip Mcgrath in Sevenoaks

I bet those callers wouldn’t have left a message or phoned me again!

It’s amazing — I bet those callers wouldn’t have left a message or phoned me again if Verbatim hadn’t answered for me! Very, very pleased so far. My only problem is resisting phoning them all back now instead of when I’m back from holiday!

Zoe Trodd - Sevenoaks Tutoring

Verbatim Diary management and appointment booking

If required we can directly access your diary and book appointments for you. This is a great solution for those who want to save money on employing staff or for those who have a receptionist but still want to look after their clients when they are busy on another call, off sick or on holiday. Find out more Or call us on 01635 576070

They’ll save you money, make you money, and make you more efficient

Verbatim offer a first-class service and I would highly recommend them. They’ll save you money in lost opportunity, make you money, and make you and your team more effective and efficient. We’ve been using Verbatim since 2013 and it’s not just the answering service that is excellent, it’s also the technical and support systems they have put in place.

Chris Williams - B60 - Former Mastermind Member

Verbatim Order taking

Not everyone feels comfortable buying products online without talking to a real person. We can go directly into your own CRM and ecommerce platforms and take your orders for you. Find out more Or call us on 01635 576070

Within a week, I won a contract worth £10,000!

I’ve been using Verbatim since 2001 and have been very satisfied with the results and the quality of the service. When they suggested I extend the hours to include Saturdays, I was a little skeptical but in the event I’m delighted I took their advice — within a week, I won a contract worth £10,000 and this alone has paid for the service many times over.

Glen Drew, Touchwood Flooring Services

We also do first line response, answering FAQ’s, customer support, provide unique telephone
number and more. Find more information here

Why Verbatim?

Nope, we are not a small start-up whose untrained staff take your calls with audible background noise. With Verbatim you get highly trained experienced receptionists coupled with state of the art technology. We don’t just take your calls we nurture and build relationships on your behalf.
Direct access to your diary means you have more time to get on with what you do best. If you have a receptionist, we’ve got it covered when she’s away or off sick.
We don’t charge per call or per message taken. You know exactly what your bill will be every month - no surprises.
Our state of the art call answering software is continually being developed and improved in house to enable us to provide you with fully tailored call answering solutions for your business.
We have remained deliberately boutique in size so no client is just a number on an invoice. No large faceless call centres here.
Our incredibly low turnover of staff means you will never be handed from one person to the next. Some of our staff have been with us since inception and over half have for 10 years or more. You are in excellent and experienced hands.
All our receptionists go through a rigorous training programme both NVQ and our own tailormade process. They are here to delight you and your clients
Verbatim founder Graham Hill has a set of values that he lives by and has infused this into our culture. Read more about this here
After the onboarding process you will have one person on hand to take care of all your needs

JOIN WITHOUT RISK

Hi I’m Graham, owner of Verbatim. Join our call answering service now and enjoy the benefits for over a month without risk. We
call it our ” Right Decision Guarantee “

That means you can divert your calls to Verbatim for six weeks to decide if Verbatim’s reception service is right for your business. If not, we’ll refund your entire investment without hassle.

Call Answering Money Back Guarantee

Graham Hill Call Answering Expert for UK businesses

6 week no risk trial

To find out more about our six week no risk trial call us on 01635 576070 or fill in the form below

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How much are you losing by missing calls?

Watch our little video below – You might find it surprising.

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