We offer a host of features with every virtual number to tailor it perfectly to your business needs.
Vital data on all your phone activity at your finger-tips, You can ensure you’re not missing calls and if you’re using the number for a marketing campaign you can also see how effective it is.
If you can’t take the call yourself then you can redirect the call to your voicemail. Better still you can use our virtual receptionist service
and never miss another call again!
If you ever do miss a call, we’ll let you know by email or text straight away so you never miss a potential sale or an important customer.
Take control of who you speak to. Our call whisper service will let you know if a call is coming from one of our virtual numbers, so you can answer it accordingly. We can even block numbers you don’t want to receive calls from.
Do you regularly work from home on a Friday, or are you always on the road on a Wednesday? Time based routing means you can receive your calls wherever you are and to whatever number you wish.
Unlike most providers, we offer complex call routing options as part of our standard package.
Redirecting overflow calls to our call answering service, tiered call diverts to allow you to receive multiple concurrent calls and time based routing are all included free of charge.
We can even set up an interactive voice response system (IVR) so that your customers can be routed according to the department they need or the type of query they have. Get in touch today and we can explore the options with you
If you need to keep recordings of your calls for regulatory reasons, for training purposes or to ensure you offer the best customer service at all times, we can provide this add on too.
For something a little more complex, incorporating features such as time base routing and advanced call management, it may take a little longer, but our expert account handlers are there to guide you at every step of the way and will have you up and running in no time at all.
Some providers will charge as much as £10 for changes you make to your service, but at Verbatim we won’t charge you a penny – its all included in your fixed monthly charge.
*It is worth bearing in mind that 0844 numbers will typically cost your caller more than 01, 02 numbers or 0800 numbers.
Absolutely. All providers should allow you to do this and we can help ensure the process is as simple and straightforward as possible.