Virtual Phone Numbers

Explore the many different features you get with Verbatim Virtual Numbers.

Geographic, Nationwide, local rate, and freephone numbers from only £5.99 per month

Features included with our service

We offer a host of features with every virtual number to tailor it perfectly to your business needs.

virtual numbers, call statistics

Call statistics including calls missed

Vital data on all your phone activity at your finger-tips, You can ensure you’re not missing calls and if you’re using the number for a marketing campaign you can also see how effective it is.

Divert to voicemail

If you can’t take the call yourself then you can redirect the call to your voicemail. Better still you can use our virtual receptionist service
and never miss another call again!

Missed call alerts by text or email

If you ever do miss a call, we’ll let you know by email or text straight away so you never miss a potential sale or an important customer.

Call whisper and call blocking

Take control of who you speak to. Our call whisper service will let you know if a call is coming from one of our virtual numbers, so you can answer it accordingly. We can even block numbers you don’t want to receive calls from.

Time based routing

Do you regularly work from home on a Friday, or are you always on the road on a Wednesday? Time based routing means you can receive your calls wherever you are and to whatever number you wish.

Advanced call management

Unlike most providers, we offer complex call routing options as part of our standard package.

Redirecting overflow calls to our call answering service, tiered call diverts to allow you to receive multiple concurrent calls and time based routing are all included free of charge.

Optional Features

Interactive Voice Response

We can even set up an interactive voice response system (IVR) so that your customers can be routed according to the department they need or the type of query they have. Get in touch today and we can explore the options with you

Call Recording

If you need to keep recordings of your calls for regulatory reasons, for training purposes or to ensure you offer the best customer service at all times, we can provide this add on too.

Frequently asked questions

  • How long does it take to set up?
    For a single number redirected to a mobile or landline, you can be ready to go in as little as 5 minutes.

    For something a little more complex, incorporating features such as time base routing and advanced call management, it may take a little longer, but our expert account handlers are there to guide you at every step of the way and will have you up and running in no time at all.

  • How long is the contract?
    There is no fixed contract term, you just need to give us 30 days notice when you wish to cancel.
  • Do you charge for changing my redirect number?

    Some providers will charge as much as £10 for changes you make to your service, but at Verbatim we won’t charge you a penny – its all included in your fixed monthly charge.

  • Are there any other charges I should be aware of?
    Calls to an 01 or 02 number will cost you 4.5p per minute
    Calls to an 0800 number will cost you 6.5p per minute
    Calls to an 0844 number have no per minute charge*. You only pay the monthly service charge.

    *It is worth bearing in mind that 0844 numbers will typically cost your caller more than 01, 02 numbers or 0800 numbers.

  • Can I route to a Voip number?
    You can route to any phone number you like and you can change that number as often as you wish without extra charges. We also have a range of call management options to allow you to route calls to different numbers at different times of the day or to a different number if the first one is engaged.
  • How many concurrent calls can I receive?
    There’s no practical limit to the number of concurrent calls you can receive. If you expect a high volume of calls in a short period of time we can help set up advanced call management to reroute those calls to different numbers, all as part of the standard service we provide. And, if you’re struggling to handle those calls, we can even help answer them for you!
  • Can I port an existing number?

    Absolutely. All providers should allow you to do this and we can help ensure the process is as simple and straightforward as possible.

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