5 easy ways for businesses to delight their customers
The quality of your customer service can make or break your business results, so here are 5 easy ways to delight your customers.
Unlike the Olympics, five rings can spell disaster for your business
Five rings might signify all that is great about the Olympics, but did you know if you leave your telephone to ring five times you have probably already lost that business?
How Verbatim can help you have a holiday
You may be longing for a holiday but is your business ready for it? You’ll want to make sure your workload is looked after whilst you’re away. Here’s how Verbatim can help you to take that precious time off.
The World of Work post Covid – 5 predictions for 2021 and beyond
When the lockdown hit, back in March this year, millions of us started to work from home. In just the space of a few months, the working landscape was turned on its head, perhaps forever. Companies were forced to shift working practices and employees were faced with new opportunities. As we look to life after […]
5 tips for excellent telephone customer service
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic has people feeling more stressed and on edge than ever before. On the downside, that means customer service providers are going to feel the full force of it. It can be […]
How much are missed calls costing your business?
COVID-19 has truly tested business continuity. Many businesses are scrambling to respond to the deluge of calls with the majority of their workforce working from home. Every time a call is missed, the potential for revenue is lost. In a 2014 study of UK small and medium-sized enterprises (SMEs), BT Business reported that missing one […]
