How to outsource with confidence
One of the problems many businesses face when it comes to outsourcing is knowing how to choose a partner they can trust and be confident in. In the initial stages, you will probably feel a little uncomfortable until you have built up a relationship.
However, there are steps you can take to choose a partner that is reliable and can offer you a high standard of service.
This is of course a big concern for many businesses so I decided to share some of my tips to help you succeed in your search.
Do your research
This should be an easy first step. Find out who else the company you’re considering partnering with has worked with.
A company you’re considering working with should have testimonials on their website as well as information on how long they’ve been in business and their story. Here at Verbatim, we even include video testimonials from some of our clients.
Once you have a name from a testimonial, Google it to make sure they’re not made up company names. This will also give you a chance to see the quality of their clients seems to match up to your own company.
Have you found a company you like the look of online? The next step is to set up a call and find out more. It’s essentially a telephone interview.
Do you feel the person on the other end of the phone is understanding your goals, needs and the challenges you face in your business? Do they understand your industry?
In order to build trust, you need to feel confident in the person you’re talking to. If a company can’t do this when they want you to partner with them, they certainly won’t gain the confidence of your customers when handling calls.
Are they interested in you?
A good outsourcing partner will want to know more about your company. They will ask insightful questions to find out important details and ensure that they understand your specific needs.
Are they open and clear about how they work?
There is nothing worse than thinking you’ve signed up for one thing and only finding out when it’s too late that your expectations will not be met.
Important things to look for include whether you will be provided with a dedicated account manager. The company should talk you through how they work with little prompting from you. This is another opportunity to see if the person you are speaking to is able to convey this information with confidence.
If the person you’re talking to seems trustworthy and knowledgeable, you’ll be able to move forward with confidence in your collaboration.