Choosing the right call answering service

Graphic to show how to choose the right call answering service

So, you’ve decided that a call answering service would be beneficial to your business. But now what? There are so many options available that deciding on the appropriate service can be a daunting task. In this blog, we’ll attempt to make your life that little bit easier by discussing each of the services and solutions offered by Verbatim.

Your telephone answering service questions answered

We’ve also included a comparison matrix so you can quickly find the services that best suit your needs and business.

Verbatim Overflow

Verbatim Overflow is our most popular call answering service and is perfectly suited to growing businesses and busy professionals.

Think of Verbatim Overflow as a direct extension of your existing team. You handle your inbound calls and then – with the flick of a switch – those calls come directly through to us. Calls will be handled in your business name by one of our professional receptionists. As soon as you’re ready, simply turn off the divert. You receive the full details of each and every call received while you’ve been busy to follow up at a time that suits you.

Verbatim Overflow can also be incredibly useful if you keep missing calls. If you don’t answer within four to six rings or you are already engaged with another call, Verbatim can step and answer the call on your behalf.

Verbatim Virtual

If you are looking for a more permanent solution, Verbatim Virtual might be for you.

Rather than simply handling your overflow calls, Verbatim’s team of professional receptionists will take full control of all your calls during office hours. You’ll get your own dedicated team of highly-trained Verbatim Virtual receptionists who will have a full understanding of your business.

As part of the Verbatim Virtual service, we are also able to manage your diary on your behalf, and with your input, we can identify your most important customers and ensure we always go that extra mile for them.

You will have a permanent receptionist without the hassle of recruiting, training or managing them!

Verbatim Switchboard

Verbatim Switchboard is our premier, blue riband telephone answering service and is best suited for larger enterprises that are looking for additional customer service cover or to outsource call answering altogether.

Your business will have access to an entire team of Verbatim receptionists. Each call handler is trained by you to answer every call as though they’re based in your office. The service is available as an overflow system or we can take all office hours calls on your behalf.

Based on information provided by your business, we can transfer specific calls to your team, or we can send messages so that you are able return calls at your convenience. This is ideal if you prefer to handle complaints or escalations in house.

Verbatim 24/7

As the name suggests, Verbatim 24/7 provides your customers with world-class service – 24 hours a day, 7 days a week.

Our out-of-hours virtual receptionists are based in the UK and provide the same exceptional levels of service, regardless of what time it is.

You decide how calls are handled. The team can take a message and relay it to you at a time that suits you, or calls can be transferred directly if it is a high priority. This is perfect for businesses that offer 24/7 support but don’t experience a high enough number of incidents to constantly have someone manning the phones.

Verbatim also offers a range of enhanced add-ons to the service such as call-out and emergency response, should you require them.

Verbatim business numbers

Verbatim can provide you with a range of professional business phone numbers. Whether you want to expand your national presence or you simply want to give your company a bit more of a professional appearance, Verbatim has a number to suit your needs. Here are some of the most popular numbers our customers have access to:

01 and 02 numbers — to match your area code…

084 and 03 numbers — to give you a national presence…

Tracking numbers — to find out which marketing campaigns work…

Verbatim Services Matrix

Telephone answering service matrix

If you have a need that isn’t listed, don’t worry, contact us and we can tailor something especially for you!


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