A simple low cost high return tactic to win more clients and keep them for longer

It’s tough out there so to survive and prosper, businesses need to embrace any and every opportunity to gain a competitive advantage. Every day millions of pounds are invested in websites, social media and a whole host of other marketing tactics to acquire new clients. Investing in pro-active marketing is indeed essential but without a […]


Are you a “Super Hero business owner”?

Why Your Indispensability Is Destroying Your Profit Potential   Do you have a fear of outsourcing? It’s not an odd question. You see if you want your business to be super successful, at some point you have to stop trying to do everything yourself. In the early days lots of business owners take the strain. […]


What can small businesses learn from London 2012?

I don’t know about you but I have been blown away by London 2012 – not just the performances of our athletes but by the whole event. It makes me proud to be British. You just have to tune into R5 and the BBC television coverage and witness the crowds inside and outside the stadia […]


Unlike the Olympics, five rings can spell disaster for your business

It was so exciting to have the Olympic torch come through Newbury, Berkshire, home town of Verbatim, The Phone Answering Service; it brings home just how amazing it is to have the global sporting event here in the UK. Here at Verbatim we are all set to support a growing number of businesses who need […]


How much would you pay for excellent customer service?

How much would you pay for excellent customer service? According to a new survey published by American Express, across the pond 7 out of 10 people are willing to spend an average of 13% more for excellent customer service. Just after I read this blog I popped into my local town, Faringdon, Oxfordshire, to shop […]


Staying in bed is not an option

Warning: Is Your Relationship With Your Phone Damaging Your Business Performance? As you know, economically these are challenging times. And as a small business owner you may be struggling with the feast or famine syndrome. There are times when you have lots of work on. On those occasions you’d much prefer to work undisturbed. After all, […]

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