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5 things you might have been wondering about outsourcing

Making the decision to outsource different activities in your business is a big one. In fact, it’s one that most business owners put off for longer than they should, because there are so many doubts and concerns that come up.Here at Verbatim, we talk to a lot of business owners making those first steps towards outsourcing, so today I thought I’d share a handful of the biggest worries that crop up again and again (and we’d resolve them).

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Do this one thing for your business today

If there’s one thing you can do today, to make people feel that good about interacting with your business it’s this: audit your phone answering system.Your instant response to this might be “we don’t have any problems with our phone system”, but even if that’s true, there are always ways that you can improve your customer service. And when that customer service can lead to increased client satisfaction and much more repeat business, why not give it a go?

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Amp up productivity in small business

How to amp up productivity in your small business

When you run a small business, it’s easy to think you need to wear all the hats. However, that’s not always the best way to build a profitable, scalable, sustainable business. There’s a point where “paying your dues” becomes “overstretched and overworked”. To really do your best work, you can’t spend every waking hour with your nose to the grindstone. Downtime is a very necessary ingredient for showing up and delivering the best for every single one of your clients, day after day.

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5 ways to deliver a killer first impression of your business

It takes only 7 seconds for someone to formulate their first impression of you and your business. And it takes an additional 7 meetings for them to change their opinion of you. Here are a number of things that you can do to make sure your business always makes that killer first impression.

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Camper van for phone answering service

How do you know if you really need a phone answering service?

Investing in a third party service to filter, manage and transfer your incoming calls is not the right choice for every business. However, having somebody handle your calls is a must for all. That onus cannot fall on the boss, who should be out there bringing in more work, or the technical staff, who should be out there delivering projects and providing services.

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How to create a seamless service

How to create a seamless service without having to do everything yourself

One of the biggest concerns a business owner will face when delegating any task is this: Will they be able to do this as well as I would do it?This worry remains the same, whether you’re passing on responsibility to a full-time member of your team or outsourcing one small element of your service, such as your call handling.

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Money in a hand - how much does phone answering service cost

How much does a phone answering service cost?

Well, with that question, we’re inching closer and closer to “how long is a piece of string” territory, aren’t we?The no frills answer is, as with anything, you get what what you pay for… but that’s not much help, is it? We all want to make the most budget conscious decisions for our businesses and that’s not always the easiest thing to do, what with all the different options that are out there.But that’s what we’re here for - we want to help you make the most informed, cost-effective choice for your business.

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