Blog image how to deliver a killer first impression

5 ways to deliver a killer first impression of your business

It takes only 7 seconds for someone to formulate their first impression of you and your business. And it takes an additional 7 meetings for them to change their opinion of you. Here are a number of things that you can do to make sure your business always makes that killer first impression.


Camper van for phone answering service

How do you know if you really need a phone answering service?

Investing in a third party service to filter, manage and transfer your incoming calls is not the right choice for every business. However, having somebody handle your calls is a must for all. That onus cannot fall on the boss, who should be out there bringing in more work, or the technical staff, who should be out there delivering projects and providing services.


How to create a seamless service

How to create a seamless service without having to do everything yourself

One of the biggest concerns a business owner will face when delegating any task is this: Will they be able to do this as well as I would do it?This worry remains the same, whether you’re passing on responsibility to a full-time member of your team or outsourcing one small element of your service, such as your call handling.


Money in a hand - how much does phone answering service cost

How much does a phone answering service cost?

Well, with that question, we’re inching closer and closer to “how long is a piece of string” territory, aren’t we?The no frills answer is, as with anything, you get what what you pay for… but that’s not much help, is it? We all want to make the most budget conscious decisions for our businesses and that’s not always the easiest thing to do, what with all the different options that are out there.But that’s what we’re here for - we want to help you make the most informed, cost-effective choice for your business.


20 years celebration of helping businesses grow

Verbatim celebrates 20 years of helping businesses grow

Verbatim founder Graham Hill’s lightbulb moment came in 1997 when running a directory distribution business. A previously hard to reach client revealed that they had outsourced their calls to a reception service. This sparked an idea that evolved into Verbatim, a superior telephone answering service, set apart by its unrivalled levels of customer service.


Graphic to show how to choose the right call answering service

Choosing the right call answering service

There are so many call answering options available that deciding on the appropriate service can be a daunting task. In this blog, we’ll attempt to make your life that little bit easier by discussing each of the services and solutions offered by Verbatim.


Graphic showing how to give business a professional image

Giving your small business a more professional image

The Information Age has flipped the world of small business on its head. If someone wants to find a local plumber or a decent dry cleaner, they no longer ask their neighbours or flick through the Yellow Pages – they simply punch what they are looking for into Google. This instant access to information has forced small business owners to up their game.Appearance is everything. You might be able to walk the walk, but in this new world, you need to be able to talk the talk.Here are a few of our top tips to help give your small business a more professional appearance...

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