People holding up sparklers and making New Year resolutions

Six reasons why you should make us your New Year’s resolution

Did you know that if people see immediate benefits from their new habits, they are much more likely to stick with them? Outsourcing your telephone answering delivers instant rewards but also delivers benefits all year round. Here’s why you should make us your 2019 New Year’s resolution.


Spend less on Christmas. Outsource your call answering.

The true cost of Christmas for small businesses

British businesses are reckoned to spend around £1bn on Christmas parties each year, but the true cost of Christmas extends to more than just the financial burden. Christmas can put other strains on your business too. Here’s how outsourcing your call answering during the festive season can benefit you, your staff and customers.


Christmas offer from Verbatim

Our gift to you this Christmas

What are you hoping for this Christmas? A new bread maker? Perhaps an indoor sky dive? Or some time off?Unfortunately, we can’t fly you out to the Bahamas… but what we can do is handle your business calls for you whilst you are away, meaning that the only time you spend on your phone is taking those all-important holiday selfies.Tempted? Find out how these businesses have benefited from having their calls answered during the Christmas season.


Clock with roman numerals

Why face-to-face meetings will win you more business

Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out and the phone doesn’t stop ringing. You know that you should be out meeting your clients, but how on earth can you find the time to leave the office? Relax! […]


Friendly owners in the Damianos Bar Corfu

Treating customers as a welcome guest

At Verbatim we try to deliver the same feeling of treating your clients and regular callers like welcome guests as my good friend Damianos does in our favourite bar in Corfu. All of our clients have access to our VIP and frequent caller module so that when a regular calls your office we’ll treat them like a welcome guest. It’s all part of the Verbatim service.


Brand voice image

What do you sound like?

Last week I shared two experiences we had with Uber, and how individuals in a company can have a tremendous impact on your brand, both good and bad.And it’s something that I wanted to address in a bit more detail this week, as it often seems to me that a lot of businesses pay precious little attention to the message that the individuals in their business give to prospective and existing customers.


Verbatim CEO sees Harry Kane score in August

Dropped into a William Boyd plot

I like to read, and the summer is when I can really get my teeth into a book.And when I read, I love to read William Boyd.The man is a sensational writer, with this uncanny ability to write about life and the random nature of the existence we have.And last Friday, I felt like I’d been dropped into a Boyd plot.


Just Go

What would happen if you wanted to take a break from your business? Would your calls get answered? Would your diary get managed? Would enquiries be taken and sales appointments scheduled? Would the whole thing run without you?


Graphic depicting how to set up a call answering service

Set up your call answering service with ease

One of the concerns businesses have about outsourcing is the initial set up costs - money, time and effort. If you’ve been putting off setting up your call answering service because you’re concerned about what you’ll need to invest, this blog post is for you.

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