Lots of people wanting to contact a business

Does My Small Business Really Need A Call Answering Service?

No matter what size your business is, having a receptionist is a huge advantage. Not only does it free up your time as a business owner to do more important things (like the activities that make money), but it ensures your business is presenting a sleek, professional image to the outside world.

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Young people embracing the phone

Think The Phone Is Dead? Think Again!

The year is 2019, and you could easily be forgiven for thinking that the telephone is dead. Oh sure, we’re all basically superglued to our mobiles, but out of all the things we use them for, making phone calls doesn’t even break the top 10 list. When it comes to business, it can feel as though we are all being pushed to communicate via chatbots, social media, emails and even instant messaging, instead of picking up the phone.

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Why 3 is the magic number for answering the phone

Why 3 Really Is The Magic Number

For a long time now, it’s been a rule of basic telephone etiquette to answer within three rings. It’s one of those unwritten rules of the industry, but why? Why is the third ring the most important?

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Multiple mobile phones

How Will A Telephone Answering Service Benefit My Business?

On an average day, how many times would you say your phone rings? Now ask yourself, how many of those calls get picked up, and how many of them get left to go to voicemail, cut off, or just missed altogether? Missing just 2 phone calls a week can lead to 104 missed opportunities every year, and £90 million in lost revenue worldwide. If you had a call answering service, what difference would it make to your business?

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Virtual receptionist in office holding up banner

What Is A Virtual Receptionist, And Why Do I Need One?

Missed calls can very easily lead to missed business, so a lot of organisations are trying to find a way that calls can be answered at all times, even if they are too busy to do it personally. One of the most popular options available is a virtual receptionist service.

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What would it mean for business if Reading got city status

Reading City Status: What Would It Mean For Businesses?

Over the past 10 years, Reading council have been putting in bids for Reading to become a city, instead of a town. But again and again these bids have been rejected, without any real explanations why. Over the years, many people have pondered why Reading has missed out on this civic honour, and what it might change for the people who live and work in it if that changed. After all, the title of ‘city’ doesn’t carry any official benefits, so what would be different? Today we wanted to ask – what would gaining city status do for Reading, and how would it affect all the businesses that live here?

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Man shouting at telephone

Why You Need A Good Voice For your Business

Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?

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People holding up sparklers and making New Year resolutions

Six reasons why you should make us your New Year’s resolution

Did you know that if people see immediate benefits from their new habits, they are much more likely to stick with them? Outsourcing your telephone answering delivers instant rewards but also delivers benefits all year round. Here’s why you should make us your 2019 New Year’s resolution.

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