Is Your Business Leaking Valuable Prospects?

There’s no question that being a small business owner is seriously hard work! Apart from the day-to-day challenge of managing everything, there’s the constant need to drive more customers into your business. Yep, that makes sense. However, most business owners are missing the bleeding obvious. Are you one of them?


When schools face closure due to bad weather – what’s the plan?

With the UK weather being more unpredictable every year, schools are having to make immediate decisions about if and when to close. Often this decision is made out of hours, long before staff have arrived causing a communication issue all round, and for the Head Teacher the knock on effects of last minute closure are manyNotifying the right people, staff, students and parents promptly is vital if the Head wants to avoid situations that cause massive disruption, not just for the school, but for parents who are forced to make last minute childcare arrangements. The key in these situations is to have a robust, tested and approved plan in place that utilises the best and most reliable technology to speed the process up, and eliminate hassle. But whilst most schools will have a plan, it may not be effective, which leaves them unprepared and liable to confusion about what response mechanisms are in place.


Customer Retention

How To Win More Customers And Retain Them For Longer Have you noticed that it’s those small details that can make the difference between winning a new customer, and losing them to the competition? And you’ll be surprised at the difference your telephone manner can make. In these tough times, lots of businesses are investing […]


Here’s Why Smart Business Owners Answer Their Phone Within Three Rings

Does this sound familiar? You’re right in the thick of an important piece of work. You’re in the zone. You’re focused and you’ve got a sense that you’re on the verge of something pretty significant. And then the phone rings… It’s frustrating. To start with your concentration is broken. In addition, there’s the risk you’ll […]


Graham Hill presents at West Berks Chamber Lunch Event

Verbatim’s Graham Hill (MD) and Hayley Oughton (Business Growth Executive) had great fun on Tuesday this week at the West Berks Chamber Lunch. Graham gave a presentation on three topics close to his heart, and very relevant to many of the small businesses who attended the event. See some photos of Graham presenting below; the […]


A simple low cost high return tactic to win more clients and keep them for longer

It’s tough out there so to survive and prosper, businesses need to embrace any and every opportunity to gain a competitive advantage. Every day millions of pounds are invested in websites, social media and a whole host of other marketing tactics to acquire new clients. Investing in pro-active marketing is indeed essential but without a […]


Are you a “Super Hero business owner”?

Why Your Indispensability Is Destroying Your Profit Potential   Do you have a fear of outsourcing? It’s not an odd question. You see if you want your business to be super successful, at some point you have to stop trying to do everything yourself. In the early days lots of business owners take the strain. […]

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