How to create a seamless service

How to create a seamless service without having to do everything yourself

One of the biggest concerns a business owner will face when delegating any task is this: Will they be able to do this as well as I would do it?This worry remains the same, whether you’re passing on responsibility to a full-time member of your team or outsourcing one small element of your service, such as your call handling.


Money in a hand - how much does phone answering service cost

How much does a phone answering service cost?

Well, with that question, we’re inching closer and closer to “how long is a piece of string” territory, aren’t we?The no frills answer is, as with anything, you get what what you pay for… but that’s not much help, is it? We all want to make the most budget conscious decisions for our businesses and that’s not always the easiest thing to do, what with all the different options that are out there.But that’s what we’re here for - we want to help you make the most informed, cost-effective choice for your business.


Stress free Christmas graphic

Treat yourself to a stress-free Christmas

Around 472,000 small business owners planned to work every day over the Christmas holiday in 2016 without a single day off. Research suggests that the cost of employing staff is an ever-growing issue, and small business owners are taking 11 days less holiday per year in comparison to full time workers’ holiday entitlement.Verbatim have looked at three of the biggest concerns that business owners face during the holiday period, and have perfectly wrapped solutions to ensure you get the break you deserve this Christmas, without it affecting your bottom line.


What's the worse than can happen graphic

What’s the worst that could happen?

We spend a lot of time looking at the benefits of call answering services for the buyer, after all you are our customer and you need to be happy! However, from over 20 years of experience, we know that our job is to keep your customers happy. So, we thought we’d explore a few worst-case scenarios and show how we can help you ensure that these nightmares never become a reality.


Graphic explaining why you need a call answering service

Why you need a telephone answering service (and don’t think you don’t!)

We know how important first impressions are in business. Our telephone answering service makes it easy for customers to contact you, meaning that you never miss another opportunity and existing customers always feel valued. Here are our 10 reasons why a telephone answering service will help you and your business.


Graphic to show how to choose the right call answering service

Choosing the right call answering service

There are so many call answering options available that deciding on the appropriate service can be a daunting task. In this blog, we’ll attempt to make your life that little bit easier by discussing each of the services and solutions offered by Verbatim.


Graphic showing how to give business a professional image

Giving your small business a more professional image

The Information Age has flipped the world of small business on its head. If someone wants to find a local plumber or a decent dry cleaner, they no longer ask their neighbours or flick through the Yellow Pages – they simply punch what they are looking for into Google. This instant access to information has forced small business owners to up their game.Appearance is everything. You might be able to walk the walk, but in this new world, you need to be able to talk the talk.Here are a few of our top tips to help give your small business a more professional appearance...

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