Two people shouting at one another

Do You use Bad Language?

Over the 21 years of running Verbatim, I’ve become acutely aware of some of the biggest mistakes that businesses make when communicating with clients and prospects on the phone.And one of the biggest ones is not thinking hard enough about what sort of language they use.


Graphic depicting how to set up a call answering service

Set up your call answering service with ease

One of the concerns businesses have about outsourcing is the initial set up costs - money, time and effort. If you’ve been putting off setting up your call answering service because you’re concerned about what you’ll need to invest, this blog post is for you.


Milking stool graphic depicting need for businesses to have 3-legged milking stool

Why Businesses Need A Three-legged Milking Stool

One of our investor/shareholders asked me why dairy farmers didn't use two legged milking stools. The answer was obvious - it’s unstable and you'll fall off. It’s the same in business. When I started my call answering business 21 years ago with my late co-founder, there were just the two of us and we were not very stable. Our shareholder, George, said "You need three legs in your business."


Image showing paint on palette for productive business

Your #productivebusiness: How to process orders effectively

You may think you’re already being as productive as humanly possible, but there are always ways to do your different business activities more efficiently… and we thought it might be helpful to share a mini-series of posts outlining a few ways to streamline different tasks. Today, we’re talking about processing orders.


Verbatim Outsourcing image

5 things you might have been wondering about outsourcing

Making the decision to outsource different activities in your business is a big one. In fact, it’s one that most business owners put off for longer than they should, because there are so many doubts and concerns that come up.Here at Verbatim, we talk to a lot of business owners making those first steps towards outsourcing, so today I thought I’d share a handful of the biggest worries that crop up again and again (and we’d resolve them).


Image showing difference between admin staff and call answering service

Do you need admin staff or a call answering service?

Here at Verbatim, we often have conversations with business owners looking to grow their operations. One of the first new roles these bosses try to fill is admin support. The big question - should they invest in a full-time administrator or in a call answering service?


Verbatim graphic - do this one thing

Do this one thing for your business today

If there’s one thing you can do today, to make people feel that good about interacting with your business it’s this: audit your phone answering system.Your instant response to this might be “we don’t have any problems with our phone system”, but even if that’s true, there are always ways that you can improve your customer service. And when that customer service can lead to increased client satisfaction and much more repeat business, why not give it a go?


Blog image how to deliver a killer first impression

5 ways to deliver a killer first impression of your business

It takes only 7 seconds for someone to formulate their first impression of you and your business. And it takes an additional 7 meetings for them to change their opinion of you. Here are a number of things that you can do to make sure your business always makes that killer first impression.


Camper van for phone answering service

How do you know if you really need a phone answering service?

Investing in a third party service to filter, manage and transfer your incoming calls is not the right choice for every business. However, having somebody handle your calls is a must for all. That onus cannot fall on the boss, who should be out there bringing in more work, or the technical staff, who should be out there delivering projects and providing services.

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