Why 3 is the magic number for answering the phone

Why 3 Really Is The Magic Number

For a long time now, it’s been a rule of basic telephone etiquette to answer within three rings. It’s one of those unwritten rules of the industry, but why? Why is the third ring the most important?

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Multiple mobile phones

How Will A Telephone Answering Service Benefit My Business?

On an average day, how many times would you say your phone rings? Now ask yourself, how many of those calls get picked up, and how many of them get left to go to voicemail, cut off, or just missed altogether? Missing just 2 phone calls a week can lead to 104 missed opportunities every year, and £90 million in lost revenue worldwide. If you had a call answering service, what difference would it make to your business?

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Sharp dressed man who will be confident on the phone

3 Tips To Sound More Confident On the Phone

A fear of the phone doesn’t mean you should avoid it altogether. So how do you stop sounding nervous over the phone? Today, we’ve got some tips to help you sound, and feel, more confident over the phone.

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Virtual receptionist in office holding up banner

What Is A Virtual Receptionist, And Why Do I Need One?

Missed calls can very easily lead to missed business, so a lot of organisations are trying to find a way that calls can be answered at all times, even if they are too busy to do it personally. One of the most popular options available is a virtual receptionist service.

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Man shouting at telephone

Why You Need A Good Voice For your Business

Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?

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Old style telephone for a how to deal with phone phobia post

Make 2019 The Year You Deal With Phone Phobia

Do you find the idea of answering the phone a little scary? Have you ever found yourself intentionally ignoring a ringing phone, hoping it will just go away? If you have a fear of talking on the phone, don’t worry, you’re not alone.

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People holding up sparklers and making New Year resolutions

Six reasons why you should make us your New Year’s resolution

Did you know that if people see immediate benefits from their new habits, they are much more likely to stick with them? Outsourcing your telephone answering delivers instant rewards but also delivers benefits all year round. Here’s why you should make us your 2019 New Year’s resolution.

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Spend less on Christmas. Outsource your call answering.

The true cost of Christmas for small businesses

British businesses are reckoned to spend around £1bn on Christmas parties each year, but the true cost of Christmas extends to more than just the financial burden. Christmas can put other strains on your business too. Here’s how outsourcing your call answering during the festive season can benefit you, your staff and customers.

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