Spend less on Christmas. Outsource your call answering.

The true cost of Christmas for small businesses

British businesses are reckoned to spend around £1bn on Christmas parties each year, but the true cost of Christmas extends to more than just the financial burden. Christmas can put other strains on your business too. Here’s how outsourcing your call answering during the festive season can benefit you, your staff and customers.

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Christmas offer from Verbatim

Our gift to you this Christmas

What are you hoping for this Christmas? A new bread maker? Perhaps an indoor sky dive? Or some time off?Unfortunately, we can’t fly you out to the Bahamas… but what we can do is handle your business calls for you whilst you are away, meaning that the only time you spend on your phone is taking those all-important holiday selfies.Tempted? Find out how these businesses have benefited from having their calls answered during the Christmas season.

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Christmas helping out graphic

Need a helping hand this Christmas?

Verbatim is proud to support the Community Christmas campaign, which promotes companionship to older people on Christmas Day. Founder of the charity, Caroline Billington took some time out to explain why outsourcing call answering is essential for the organisation and how Verbatim help.

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Clock with roman numerals

Why face-to-face meetings will win you more business

Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out and the phone doesn’t stop ringing. You know that you should be out meeting your clients, but how on earth can you find the time to leave the office? Relax! […]

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Friendly owners in the Damianos Bar Corfu

Treating customers as a welcome guest

At Verbatim we try to deliver the same feeling of treating your clients and regular callers like welcome guests as my good friend Damianos does in our favourite bar in Corfu. All of our clients have access to our VIP and frequent caller module so that when a regular calls your office we’ll treat them like a welcome guest. It’s all part of the Verbatim service.

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Two people shouting at one another

Do You use Bad Language?

Over the 21 years of running Verbatim, I’ve become acutely aware of some of the biggest mistakes that businesses make when communicating with clients and prospects on the phone.And one of the biggest ones is not thinking hard enough about what sort of language they use.

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Graphic depicting how to set up a call answering service

Set up your call answering service with ease

One of the concerns businesses have about outsourcing is the initial set up costs - money, time and effort. If you’ve been putting off setting up your call answering service because you’re concerned about what you’ll need to invest, this blog post is for you.

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Milking stool graphic depicting need for businesses to have 3-legged milking stool

Why Businesses Need A Three-legged Milking Stool

One of our investor/shareholders asked me why dairy farmers didn't use two legged milking stools. The answer was obvious - it’s unstable and you'll fall off. It’s the same in business. When I started my call answering business 21 years ago with my late co-founder, there were just the two of us and we were not very stable. Our shareholder, George, said "You need three legs in your business."

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