Call Answering

Call answering made as simple as choosing 1, 2 or 3

A call answering service unique to your business

Overflow call answering services

1

Overflow Call Answering

The most popular option

Your calls only come through to us when you or your receptionists are unavailable to take them (e.g. on another call, in a meeting, at lunch).

If you just need assurance that your phones will be covered in the case of a disaster and your phones going down, check out our Business Continuity service.

You can also add order taking or diary management should you need to.

All of our call answering options come with FREE call transfers and you can ROLLOVER ANY UNUSED calls as standard. When we say no hidden extras, we mean it.


Switchboard Virtual Receptionist call answering services

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Switchboard Virtual Receptionist

We’re here to answer all your calls within usual working hours.

Hint: You can effortlessly switch between this option and overflow to suit you (e.g. when you are on holiday, your receptionist is away or you want to leave the office early to see your family).

Either way, we’ve got you covered.

You can also add order taking or diary management should you need to.

Learn more about our Virtual Receptionist Service.

All of our call answering options come with FREE call transfers and you can ROLLOVER ANY UNUSED calls as standard. When we say no hidden extras, we mean it.


24/7 call answering services

3

24/7 Call Answering

No matter what time of the day (or night), we’ll take your calls in our stride.

If you’re looking for 24/7 coverage, it may also be worth checking out our Emergency Call Out service.

All of our call answering options come with FREE call transfers and you can ROLLOVER ANY UNUSED calls as standard. When we say no hidden extras, we mean it.

You can also add order taking or diary management should you need to.

Here’s how our Virtual Receptionists fit into your everyday

Verbatim will handle your day to day calls

Your phone rings

You leave it to us and carry on with your day.

We know your VIPs, call answering

If it’s a VIP Caller

Your Verbatim PA will recognise them and speak to them accordingly.

We welcome your new callers, call answering services

If it’s a new caller

Your Verbatim PA uses your prefered greeting to welcome the caller and quickly works out how they can help.

We offer so much more, call answering services

Action Time

  • Checking your diary
  • Booking appointments
  • Taking a message
  • Qualifying leads
  • Processing an order
  • Connecting calls to you
Verbatim will leave your customers smiling

Happy Customers

Every conversation ends with a happy caller and not a moment stolen from your day.

No time now? Fill in the form and Olivia will call you back.

We promise we will never share your information with third parties – see privacy policy.

What challenge can we help you solve today?

Let Verbatim handle your call answering requirements

Too tied up to answer the phone?

Determined to go above and beyond for your customers, but struggling to take all their calls and run your business?

Verbatim will answer your calls 24/7, call answering service

Competitors getting the upper hand?

Worried about losing out to your competition every time you miss a call?

Verbatim will filter your calls, call answering service

Sick of endless sales calls?

At your wits’ end with the deluge of unwanted sales calls that take up so much time and make you shudder every time the phone rings?

Verbatim is at your disposal, call answering service

Looking for a smarter way?

Searching for an alternative to hiring a receptionist (too expensive) or installing an automated phone system (too impersonal)?

Verbatim will cover you, call answering service

Dreading the day staff call in sick?

What happens when the person who answers your phone gets ill or goes on holiday?

We also offer…

Here are some of the results that a few of our clients have achieved using Verbatim:


A few FAQ’s

  • Will using Verbatim confuse my clients?

    Not at all. Our team of PAs is small enough (and we go to great measures) to ensure we know your business inside out before we get started. It means most of your callers won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your phones.

  • What are your operating hours?

    We take your calls from 8am-6.30pm Monday-Friday and 9am-2pm on Saturday.

    Outside these hours we offer a free unlimited voicemail to email service.

    We also offer a 24×7 service which operates 365 days a year including Christmas and all UK bank holidays.

  • Is Verbatim based in the UK?

    Yes. You’ll find us in West Berkshire on the outskirts of Newbury. Feel free to drop by for a visit.

  • How does the tech side of things work? Will it take ages to set up?

    It’s a very simple process at your end and there is no extra technology. All you need to do is to contact your telephone provider to arrange a call diversion facility on your account. Or if you prefer we can call them on your behalf.

    Set up is simple and we have most accounts up and running within 24 hours. In fact, very often in less time than that.

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