There are three types of coverage we provide:


All your calls will be answered by our small team of experienced Verbatim PAs who use high-spec equipment to ensure there’s no background noise on your calls, maintaining your professional reputation.

All of our call answering options come with FREE call transfers and you can ROLLOVER ANY UNUSED calls as standard. When we say no hidden extras, we mean it.

Overflow call answering service

Overflow

The most popular option

Your calls only come through to us when you or your receptionists are unavailable to take them (e.g. on another call, in a meeting, at lunch).

If you just need assurance that your phones will be covered in the case of a disaster and your phones going down, check out our Business Continuity service.

You can also add order taking or diary management should you need to


Switchboard call answering service

Switchboard

We’re here to answer all your calls within usual working hours.

Hint: You can effortlessly switch between this option and overflow to suit you (e.g. when you are on holiday, your receptionist is away or you want to leave the office early to see your family).

Either way, we’ve got you covered.

You can also add order taking or diary management should you need to


24/7 call answering service

24/7

No matter what time of the day (or night), we’ll take your calls in our stride. If you’re looking for 24/7 coverage, it may also be worth checking out our Emergency Call Out service.

All of our call answering options come with FREE call transfers and you can ROLLOVER ANY UNUSED calls as standard. When we say no hidden extras, we mean it.

You can also add order taking or diary management should you need to


Should you need to you can also add:

Lead Qualification

Order taking
24/7 Emergency Cal Outs

Diary management
Lead Qualification

Lead qualification

All entries will be directly into your CMS systems so there is no additional work from your end. Partnering with Verbatim means you can:
  • Concentrate on building the business you love unhindered by the mundane
  • Wave goodbye to unwanted sales calls that take up so much of your time
  • Grow your support staff without increasing your employment costs
  • Solve admin staffing issues at the touch of a button (someone off sick? We’ve got you covered)
  • Switch off your phone off when you go on holiday – relax knowing that all your clients are being looked after beautifully
  • Choose to go home early to spend time with your family. After all that’s who we do this for right?

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