Research commissioned by Verbatim reveals accountancy companies in UK failing to embrace digital customer service
Our latest customer research shows that many accountancy companies in the UK are failing to embrace digital customer service, so can no longer rely on a high street office and a good reputation to grow their business. Read our full report here.
Why is customer retention important for your business?
Customer retention should not be overlooked when it comes to creating a business strategy and can be just as important as customer acquisition. It can be highly rewarding if approached in the right way.
Think the phone is dead? Think again …
We’re all basically superglued to our mobiles and out of all the things we use them for, making phone calls doesn’t even come into the list of top reasons. But when it comes to business, the telephone call will never go out of fashion. Here’s why.
How to outsource call answering with confidence
One of the problems many businesses face when it comes to outsourcing is knowing how to choose a partner they can trust and be confident in. Here we share some of our tips to help you succeed in your search.
5 easy ways for businesses to delight their customers
The quality of your customer service can make or break your business results, so here are 5 easy ways to delight your customers.
