Answering your calls with superior technology

Only the best in telephony for the Verbatim team

For our reception team to deliver their best, they must have the best telephony resources.

And they do.

Our own in-house software

We use a mix of our own customised software, cutting edge industry solutions, and a robust, resilient, and flexible platform.

Everything centres around our in-house reception software which sits on top of market leader Callmedia’s software and a platform delivered by Avaya, the world’s foremost telephony solutions provider.

Callmedia provides screen popping, intelligent call routing, call dialling from the screen, and vital real-time performance stats. When we combine this with our own bespoke software we’re able to deliver a truly personal service.

Among the benefits our telephony allows us to offer are…

  • Instant messaging by email, SMS, or fax
  • Seamless call transfers
  • Access to clients’ in-house diaries
  • CRM (customer relations management)
  • Order-taking.

Investing in the future

But at Verbatim, we’re never ones to rest on our laurels and we are currently investing a six-figure sum in upgrading our bespoke software so that we can offer you and your customers an even more exceptional level of service.

Nuclear bomb-proof storage!

And because we understand how valuable your call data is, we store everything in a UK data centre located within a purpose-built, ex-Ministry of Defence facility. It’s an armoured, nuclear bomb-proof, military-specified fortress. You really can’t get safer than that!

Want to know more about how it all works?

Call us now on 01635 576070