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"Because of the high audio quality of Verbatim’s headset equipment – in the seven years they have supplied us with a call answering service – not once has a client noticed that we use such a service and the person answering our calls is not actually sitting in our offices. I have no hesitation in recommending Verbatim to companies that want a highly reliable and professional call answering service."Peace of mind.
"It isn't just the peace of mind of knowing that we'll never miss a call, it's that our clients believe that the Verbatim receptionists are the kind of people who would work for us. They fit our business because they are unfailingly polite, cheerful and efficient. As small business owners you don't switch-off - the Verbatim service is a buffer that allows us much needed mental space plus adding value to our offering. We have even recommended the Verbatim service to our clients as a cost-effective way to ensure that their communication with suppliers and customers are first-rate."Ability to deal with CEOs of large plcs
" In my business I deal with large plcs and usually at a very senior level. I need to know that my phones are answered professionally and by people who are able to communicate effectively with my customers. I am confident that if anyone from the CEO downwards calls and we cannot take the call that Verbatim will answer it for me and that the caller will be treated just as well as they would be by one of my own people."Instant return on investment -2000%
"In just one week we received ten calls that we would otherwise have missed. This resulted in an extra two bookings, so using Verbatim has proven to be a very good move for us. This represents a 2000% return on investment."Sales enquiries up by 20%
"Since switching all our media response to Verbatim, we have increased our sales enquiries by 20%. Not only that, we have been able to use our existing staff more efficiently – a double bonus!"Sales up by 30%
"Thanks to your staff we have taken approximately 30% more orders in the last three months. We could not have done this without their help."A cut above the competition.
"As a client, we have found Verbatim to be an invaluable addition to our business. We are continually amazed at how the staff remain extremely courteous and efficient. Notwithstanding our own views and opinion, our clients are always commenting on the quality of service provided by Verbatim. This we believe is the highest accolade we can offer to any prospective party considering using Verbatim. They are without doubt a cut above all other companies offering a similar service."It is difficult to find a better call answering service.
"Having known Graham for several years, I can say unequivocally that we have a similar mindset concerning client service and quality. the proof of the pudding is that I am still using (and recommending) Verbatim after several years of continual use! It is difficult to find a better call answering/fulfilment service."Protected Time- increasing personal effectiveness and productivity
A truly invaluable aspect of using Verbatim has been in terms of time management. When necessary we can allow Verbatim to professionally manage our calls while focusing on a project or task and then deal with the messages at a time to suit us – and the benefits of returning five calls at the same time? It takes much less time than dealing with those calls when they arrive and you have the relevant material or answers to hand when you call back, that might not have been available without time to prepare. It is more professional and allows our team to better manage its time.
Diane Morgan
Director, Morgan PR
Our customers are too valuable for us to miss calls.
Verbatim Call Centres, a call answering service which has been fundamental in assisting our Company since its inception. Now 10 years on we still use Verbatim even though we are fully staffed, as we never want to miss a call. Our customers are too valuable.
Janey Cecil
Owner, Inside Knowledge
Polite, responsive and eager to help
We came to using Verbatim after our existing virtual office service failed to perform and they were not prepared to accept that we had had customers complain about the way our phones had been answered - or not answered! Our callers expect a level of service from us that is 2nd to none and that involves our phones being answered in a polite and efficient manner each and every time.
When we initially spoke with the Verbatim team they were polite, responsive and eager to help. Their service was very reassuring and the features and benefits of the website made them the obvious choice of company to pick up our phones on either engaged or no answer divert.
Since using Verbatim we have had no complaints of calls not being answered or moody receptionists and we are extremely happy with the service provided. Our only regret is that we didn't start using them sooner!
From the team at M-four Promotions
Massive return on investment
For several years I have been using Verbatim as my call answering service and I have been very satisfied with the results and the quality of their service. At their suggestion I recently extended the hours they answer calls for me to include Saturdays, although I was a little sceptical at first. In the event, I am absolutely delighted I took their advice as, within a week, I won a contract worth £10,000!
This one contract had paid for the service many times over - so a BIG THANK YOU to Verbatim
Glen Drew
Touchwood Flooring Services
We can rest easy in the knowledge that we will never miss another call.
As a web-based business, historically orders were placed online and enquiries sent through e-mail with the very rare telephone call in the mix. However, as our online business increased our customer base grew and our PR escalated, we found that we were receiving more and more telephone enquiries. Calls would come in at the same time and we were simply unable to answer all of them. We were missing those potential leads that we had spent a lot of time, money and energy to create.
Since fabnfunkygifts.com and Verbatim have been working together it has made an amazing difference to our business. We can rest easy in the knowledge that we will never miss another call and we have the reassurance that each call is answered by trained professionals who understand our business and in whom we have complete confidence. Thanks to the successful relationship we have with Verbatim we can now move fabnfunkygifts.com forward at full steam knowing that however many enquiries and leads we generate we have the right team behind us to help manage them.
It’s not always cost effective answering your own phones...
“ As our company is predominately office based, in the past, we all chipped in and answered the phones ourselves. As we grew this proved more and more time consuming. There was the interruption to whoever answered the call and then subsequently the interruption in transferring the call to the relevant member of the team.
We started using Verbatim to help make our office more productive and it’s done just that. Now when the phone rings on my desk I know the call is for me and I know it’s a call that I’ll want to take, because the callers been qualified by a friendly receptionist. We all use our Verbatim diaries to block out uninterrupted periods of the day and we’ve found that we get so much more done. To date no one has ever realised that the receptionists they’ve initially spoken with isn’t sat in our office, I can’t compliment them enough".
Adam King
Director – JollyBrolly
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