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Testimonials from Small Businesses

Not like a call centre.

"Because of the high audio quality of Verbatim’s headset equipment – in the seven years they have supplied us with a call answering service – not once has a client noticed that we use such a service and the person answering our calls is not actually sitting in our offices. I have no hesitation in recommending Verbatim to companies that want a highly reliable and professional call answering service."

Bruce Bradley, Managing Director,
Aspen Graphic Communications Ltd

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Peace of mind.

 

"It isn't just the peace of mind of knowing that we'll never miss a call, it's that our clients believe that the Verbatim receptionists are the kind of people who would work for us. They fit our business because they are unfailingly polite, cheerful and efficient.

        As small business owners you don't switch-off - the Verbatim service is a buffer that allows us much needed mental space plus adding value to our offering. We have even recommended the Verbatim service to our clients as a cost-effective way to ensure that their communication with suppliers and customers are first-rate."

Victoria Harwood, Director,
Harwood & Holloway

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Ability to deal with CEOs of large plcs

 

" In my business I deal with large plcs and usually at a very senior level. I need to know that my phones are answered professionally and by people who are able to communicate effectively with my customers. I am confident that if anyone from the CEO downwards calls and we cannot take the call that Verbatim will answer it for me and that the caller will be treated just as well as they would be by one of my own people."

Andrew Wood, Managing Director,
Oris Ltd

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Instant return on investment -2000%

 

"In just one week we received ten calls that we would otherwise have missed. This resulted in an extra two bookings, so using Verbatim has proven to be a very good move for us. This represents a 2000% return on investment."

Jeremy Hinchcliffe,
Stormit Enterprises

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Sales enquiries up by 20%

 

"Since switching all our media response to Verbatim, we have increased our sales enquiries by 20%. Not only that, we have been able to use our existing staff more efficiently – a double bonus!"

Nick Tyler, Partner,
Nursing Homes Fees Agency

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 Sales up by 30%

"Thanks to your staff we have taken approximately 30% more orders in the last three months. We could not have done this without their help."

Peregrine Pole-Carew, Managing Director,
Silver Direct

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A cut above the competition.

 

"As a client, we have found Verbatim to be an invaluable addition to our business. We are continually amazed at how the staff remain extremely courteous and efficient. Notwithstanding our own views and opinion, our clients are always commenting on the quality of service provided by Verbatim. This we believe is the highest accolade we can offer to any prospective party considering using Verbatim.

   They are without doubt a cut above all other companies offering a similar service."

Simon Noble, Managing Director,
Pitch Developments

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It is difficult to find a better call answering service.

 

"Having known Graham for several years, I can say unequivocally that we have a similar mindset concerning client service and quality. the proof of the pudding is that I am still using (and recommending) Verbatim after several years of continual use! It is difficult to find a better call answering/fulfilment service."

Martin Holliss, Director,
Research Insight

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Protected Time- increasing personal effectiveness and productivity

A truly invaluable aspect of using Verbatim has been in terms of time management.  When necessary we can allow Verbatim to professionally manage our calls while focusing on a project or task and then deal with the messages at a time to suit us – and the benefits of returning five calls at the same time? It takes much less time than dealing with those calls when they arrive and  you have the relevant material or answers to hand when you call back, that might not have been available without time to prepare. It is more professional and allows our team to better manage its time.

Diane Morgan
Director, Morgan PR

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Our customers are too valuable for us to miss calls.

Verbatim Call Centres, a call answering service which has been fundamental in assisting our Company since its inception. Now 10 years on we still use Verbatim even though we are fully staffed, as we never want to miss a call. Our customers are too valuable.

Janey Cecil
Owner, Inside Knowledge