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Testimonials from Independent professionals


Protected time.
 
"Verbatim has created more time for me – to plan and deliver an even better service. In addition, my clients are now able to reach me, wherever I am!"
Nigel Temple, nigeltemple.com
 "Thank you for all the wonderful service I've received since signing up with Verbatim – I should have done it ages ago!"
Clare Lock, Clockstudio
 “Verbatim consistently delivers an excellent service and I can’t recommend their service highly enough. The team who answer my calls are always extremely friendly and professional which is essential for our clients and a pleasure to deal with. Verbatim has gone out of its way to be accommodating and flexible since we signed up 18 months ago and having tried other similar services, I definitely think Verbatim delivers the best service by miles.”

Jo Eccles
Senior Property Search Consultant

One call pays for a years service!

  Impressed by their professionalism and fully aware our call handling often seemed to be responding to messages or wondering about missed calls, we signed up.
Soon after I was contacted by a company in Andover looking for PR support; it turned out they had turned to Google to look for local public relations services, and Morgan PR was among the top three in Basingstoke, Andover and Newbury and the company called all three. Morgan PR was the only one who answered – or rather Verbatim handled the call for us. That one answered call led to initial business worth £2,000 and a lifetime value which will far exceed that. I know that without Verbatim that business would have been unwittingly lost.
Nigel Morgan
Director, Morgan PR

Fantastic feedback!

Thank you so much for your time on Friday, it was great to meet you and your team.  Since using the Verbatim service myself this week I have already had some fantastic feedback from my business advisor at the local Enterprise Board (a good person to impress as he’s very well connected in the local business community!)  I asked him what he thought of the answering service and his reply was ‘it is fantastic, I’m very impressed’.

Sam Cannell
Director - Versatile Assistant Limited

No more worries about missing that important call.

Now that Verbatim handle my calls I know they are being dealt with in a friendly and professional way.  I no longer worry about missing that important call.  I would recommend Verbatim to any one for whom attention to detail, courtesy and customer service are a priority!

Shona McFarlane
Golden Egg Training Ltd

Verbatim have freed me from my office...

“In the past I always worried about missing important calls when I left the office. Initially I relied on my answer phone but all too often I’d return to the office, see I’d missed 10 calls and find I’d only have 3 messages. For a short while I tried diverting calls to my mobile when I left the office but this didn’t have the desired impact as invariably I’d either be driving or with a client – hence leaving the office in the first place.
 
Thanks to Verbatim, I now don’t give leaving my desk a second thought, I know all my calls will be answered and I know I’ll never frustrate a client or risk missing a potential customer.  Now I come back to the office not to find I’ve missed 10 calls but to find I’ve got 10 detailed messages.
 
As the business has grown we’ve taken on a full time receptionist but we still rely on Verbatim – it’s surprising how many calls we would have potentially missed whilst we’re on the phone.”
 
Mike Betteridge
Director - Belvoir Lettings, Poole and Westbourne

The importance of Image

“As a PR firm we understand better than most, just how important image is. In today’s competitive market it’s important to stand out from the crowd and make an impact. Verbatim have helped us do just that. Thanks to Verbatim my clients can always reach me and remarkably Verbatim recognise my most important clients. If I’m in the office I’ve got the option of answering my own phones, if I want some uninterrupted time or if I’m visiting a client, I can do so safe in the knowledge that my calls will be answered quickly and professionally – my clients need never know I’m not in the office."

Jackie Phillipson
Director - PPR Media Solutions



 

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