Call Answering for Subscription and Membership Lines

Ideal for magazines, clubs and groups offering subscription or membership over the phone.

• build an accurate membership or subscription database
• create a professional and helpful first impression
• save a great deal of time and resources
• answer every call quickly and professionally – no  more missed calls
• provide an efficient sale or renewal service without impacting on your current staff
  

...instead of answering the phone, give yourself more time to process the subscriptions and memberships.

• You’ll be given an 0845 phone number to give to potential customers. Alternatively you can retain your existing numbers and have them diverted to Verbatim.
• Customers dial this number when they want to renew or take out a subscription or membership.
• Verbatim answers the call in your company name, and can take customer, order, delivery and payment details.
• Information about the subscription or membership can be recorded onto a structured Data Capture Form or entered directly onto your own website.

• 0845 phone number(s)
• Your VIP clients identified even before they speak, so we know who they are, where they're from, and how they like to be addressed
• A Verbatim Receptionist who answers your call in your company’s name
• Out-of-hours Voicemail – either a bulletin board, or voice to email
• End-of-day reports on calls and messages
• Data on calls and orders exported to your own system (Excel or Access format)
• Web access to the Verbatim portal to administer your VIP list, the fields on the Data Capture Form and to see all messages.

Contact us today to see how our call answering services can help you manage your subscription lines.