Call Answering for the Public Sector

A well-answered phone call can make all the difference.

In meeting the needs of the public, the important issues for charities and the public sector are

• prompt call answering
• accurate message-taking
• helpful, sympathetic staff
• handling peak call traffic.

Not everyone likes leaving messages, and if the caller has a confidential comment or difficult query, he/she may not feel comfortable with voicemail.

• enhance your professional image
• ensure that you are open for business all the time
• deliver an even better service to your clients
• keep your staff costs as low as possible
• avoid missing callers
• easily keep track of all your telephone messages
• stop worrying about incoming calls when staff are late, on holiday, or at lunch

• calls requesting information or wanting to make a donation
• overflow calls when you’re engaged or busy
• all telephone call when no-one can answer the phone
• calls made in the evening or weekends for specialist services
• telephone responses to an advertisement or for event registration.

Have all your calls always answered by a real person – with a value-for-money call answering service which costs much less than employing more staff.

Benefits include:

• Never miss an important call
• Screen out time wasting calls
• Capture more business opportunities
• Reduce overheads (less capital investment and lower staff costs)

 
Would you like to find out more?
 
If that's a "yes" call Adam Hillier on free phone 08000 787 300 or you can contact him here by email.