Our Team

Verbatim Call Centres® is a trading name of PHD in Communications Ltd.

We handle inbound telephone calls on behalf of our clients. Our staff are friendly and reliable and many of them have been with us since 1997, when we started the business. We handle hundreds of thousands of calls annually. Each call is special to us. We are open 24 hours a day, 365 days a year. We will always be there for you!

Our values

• Our focus will always be on our customers
• Every call will be treated with the utmost promptness, respect and courtesy
• We will maintain the highest level in our dealings with our customers, suppliers, staff and business associates
• If any challenges arise, we will talk to you about them
• Our aim is to answer 90% of all calls within three rings
  
  Meet your receptionists...
  
  and now
  
  ...meet the client support team