Call Answering for Order Taking

Ideal for any company

• needing overflow call management during busy periods
• not wanting to employ extra staff for order taking
• wanting to be able to take orders over the phone as well as the internet.

 With our order taking call answering service you will...

• have an efficient order-taking service which doesn’t impact your current staff
• attract customers who don’t like ordering over the web
• increase accuracy of your order details
• miss no more sales calls
• improve/enhance security.

 ... and be open for business all the time.

How it works

• You’ll be given an 0845 phone number to give to potential customers. Alternatively you can retain your existing numbers and have them diverted to Verbatim.
• Customers use this number when they want to place an order.
• Verbatim answers the call in your company name and can take customer, order, delivery and payment details.
• An order can be recorded onto a structured Data Capture Form or entered directly onto your own website.

 What do I get?

• As many 0845 phone number(s) as you need.
• A VIP service which flags up your VIP clients so we know who they are, where they’re from, and how they like to be addressed.
• Out-of-hours Voicemail – either a bulletin board or voice to email.
• End-of-day reports on calls and messages.
• Data on calls and orders, exported to your own system (Excel or Access format).
• Web access to the Verbatim portal to administer your VIP list, the fields on the Data Capture Form, and to see all messages.

Contact us today to find out how our order-taking services could help your business.

Call now ( 08000 787 300 ) or email to arrange for a quote and a demonstration.