Call Answering for Help Lines, FAQ Lines & Advice lines
Ideal for any company wanting to
- set up a helpline, or to offer advice or information over the phone
- run a helpline or information line without impacting current staff.
With our advice line or FAQ call answering service you will…
- offer a professional help or information line without affecting your current staff
- answer every call quickly and professionally – no more missed calls
- build an accurate database of calls made and questions asked
- save a great deal of time and resources
- keep your advice, help and FAQs up to date and relevant.
...most importantly, you’ll be providing a first-class service to your customers at minimal cost to you.
How it works
- You’ll be given an 0845 phone number to give to customers. Alternatively you can retain your existing numbers and have them diverted to Verbatim.
- Customers dial this number when they want help or information.
- A Verbatim receptionist answers the call in your company name, taking all the information required and then accessing your website or other documentation to find the answers.
- The Verbatim receptionist will also handle any follow up calls from the customer.
- Reports on calls made and questions asked are provided which can help in keeping the FAQs and information up-to-date.
What do I get?
- 0845 phone number(s)
- Your known or VIP clients identified even before they speak, so we know who they are, where they're from, and how they like to be addressed
- A Verbatim Receptionist to answer your call in your company’s name.
- End-of-day reports on calls, questions asked and answers provided.
- Out-of-hours Voicemail – either a bulletin board, or voice to email.
- Web access to the Verbatim portal to administer your VIP list and to see all messages
Contact us today to see how our call answering services could help you run your advice lines.
Home 
Main Services 
Articles 
