Call Answering for Fault Logging, Complaints & Feedback

With our call answering service for fault logging, complaint handling or feedback collection, you will…

• provide first-class customer service
• offer a professional call logging system with no impact on current staff
• answer every call quickly and helpfully – no more missed calls
• build an accurate database of faults, complaints or feedback
• save a great deal of time in time and resources.

• You’ll be given an 0845 phone number to give to your customers. Alternatively you can retain your existing numbers and have them diverted to Verbatim.
• Customers dial this number when they want to log a product fault, make a complaint, or provide feedback.
• A Verbatim receptionist answers the call in your company name, taking all the information required and providing a reference number where appropriate.
• The information is entered onto a Data Capture Form or entered directly into your own system so that the necessary action can be taken immediately.
• The Verbatim receptionist will also handle any follow up calls from the customer enquiring about progress.

• 0845 phone number(s).
• Your VIP clients identified even before they speak, so we know who they are, where they're from, and how they like to be addressed.
• Out-of-hours Voicemail – either a bulletin board, or voice to email.
• End-of-day reports on calls and messages.
• Data on calls and orders exported to your own system (Excel or Access format).
• Web access to the Verbatim portal to administer the fields on the Data Capture Form and to see all messages.

Contact us today to see how our call answering services can help you handle your fault logging and customer feedback.