Call Answering Case Study - Overflow Call Answering
A small business used a single phone line and an answer machine for his orders. He knew he missed calls but didn’t know how many. Sales were good, but could have been a lot better.
Verbatim were asked to take the company’s calls whenever the phone was busy or not answered.
Instead of getting an engaged tone or the answer machine, callers are now greeted by a Verbatim receptionist, who takes a message and sends it on immediately via email.
Far more extra calls came through than had been anticipated, and sales increased by 20 – 30%. The owner is at last able to pay himself a good salary.
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