Call Answering Case Study - 24 Hour Emergency Callout
A major manufacturing company offers a premium 24/7 maintenance service to their clients. However, providing a 24 hour emergency callout service in-house didn’t always work, causing problems for the company and their clients.
Verbatim provides the company with a 0800 number and a 24 hour answering service - including bank holidays and Christmas.
After taking all the necessary information, the Verbatim receptionist contacts the service engineer, with escalation - even to the point of getting the service director out of bed !
The company now provides a first-class 24 hour emergency callout service without any hassle to them or their staff. It also saves money on recruiting and paying for a team of people to work 24/7.
Use the form to contact us if you would like to know more about how our 24 hour answering service will help your company or call us on Freephone 0800 0787 300
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