Call Answering Case Study - 24 Hour Emergency Callout
A major manufacturing company offers a premium 24/7 maintenance service to their clients. However, handling it in-house didn’t always work, causing problems for the company and their clients.
Verbatim provided the company with a central 0800 number. Their clients are able to call this number 24 hours a day, 7 days a week, including all bank holidays and Christmas.
After taking all the necessary information, the Verbatim receptionist contacts the service engineer, with escalation to the service director when necessary.
The company now provides a first-class service without any hassle to them or their staff. It also saves money on recruiting and paying for a team of people 24/7.
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