Jump to home page Jump to main content Jump to menu Jump to drillbar Jump to utilities Jump to footer Jump to logo Jump to FAQ Jump to accessibility

Call Answering Case Study - 24 Hour Emergency Callout


 
24-hour emergency callout service: no phone signal
A major manufacturing company offers a premium 24/7 maintenance service to their clients. However, handling it in-house didn’t always work, causing problems for the company and their clients.
 
star task pic
Verbatim provided the company with a central 0800 number. Their clients are able to call this number 24 hours a day, 7 days a week, including all bank holidays and Christmas.
 
star action pic
After taking all the necessary information, the Verbatim receptionist contacts the service engineer, with escalation to the service director when necessary.
 
star result pic
The company now provides a first-class service without any hassle to them or their staff. It also saves money on recruiting and paying for a team of people 24/7.
 
Compare

Compare our approach »

What it's like buying our services as opposed to a competitor's.

Open an account

Open an account »

Find out more about opening a Verbatim account; or open one today.

Verbatim Newsletter

Newsletter signup »

Sign up here to receive our regular Verbatim Newsletter