Virtual office for 24 Hour Callouts - fault escalation & emergencies

Our uk based virtual office company is ideal for a company wanting to offer a foolproof fault escalation or emergency service.

With our 24 hour emergency helpline answering service you’ll also get…

a first-class call answering service, 24 hours a day, 7 days a week, 365 days a year, which won’t impact your current staff
enhanced efficiency
no missed calls
exceptional client satisfaction levels.

...and all this for a fraction of the cost of employing more staff. Our call center operation in the uk can answer your telephones through the night, ideal for escalation and emergencies.

If your business survives on reaching service level agreements and emergency call outs then you need to supply a 24 hour emergency helpline, our call center operation can achieve this for you. Interested to know more? call us on freephone 0800 078 7300 or alternatively read on to see how the system works.

What do I get?

all calls will be answered in your company name
data can be entered into a structured Data Capture Form or onto your website.
emergency call out escalation process - engineer 1 is called and if no reply we call engineer 2 and so on until the last resort is to get the Service Director out of bed !
we can connect the caller to the person on duty at the time
if you want voicemail for out of hours, messages can be sent to you by e-mail.
we can provide you with as many 0845 phone number (s) as you need and at less cost than BT.
your VIP clients will be identified even before they speak, so we know who they are, where they’re from, and how they like to be addressed.
web access to the Verbatim portal to complete your diary, administer your VIP list, and see all messages.
daily summary reports of all calls and messages.

Click here to learn how our 24 hour callout service works

Use the form to Contact us today to see how our call center operation can help you with your 24 hour emergency helpline or call us on Freephone 0800 0787 300

to Verbatim online