Call answering for 24 Hour Callouts - fault escalation & emergencies

Ideal for a company wanting to offer a foolproof fault escalation or emergency service.

• a first-class call answering service, 24 hours a day, 7 days a week, 365 days a year, which won’t impact your current staff
• enhanced efficiency
• no missed calls
• exceptional client satisfaction levels.

• You’ll be given an 0845 phone number to give to customers. Alternatively you can retain your existing numbers and have them diverted to Verbatim.
• Clients dial this number day or night whenever they need your service.
  
• A Verbatim Receptionist answers the call in your company name and takes all details.
  
• The process is then determined by your requirements eg the message is sent to the engineer.
• Further messages can be sent to other engineers or managers until the issue has been resolved.

• 0845 phone number(s).
• Caller connected directly, or
• Messages sent within an average of 30secs from time of call.
• Messages in whatever format you prefer – SMS, email or fax, or all 3.
• Messages copied to as many other people as needed.
• Your VIP clients identified even before they speak, so we know who they are, where they’re from, and how they like to be addressed.
• Web access to the Verbatim portal to complete your diary, administer your VIP list, and see all messages.
• Daily summary reports on all calls and messages.