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Call answering for 24 Hour Callouts - fault escalation & emergencies


Ideal for a company wanting to offer a foolproof fault escalation or emergency service.

With our 24 hour call answering service you’ll also get…

  • a first-class call answering service, 24 hours a day, 7 days a week, 365 days a year, which won’t impact your current staff
  • enhanced efficiency
  • no missed calls
  • exceptional client satisfaction levels.
...and all for a fraction of the cost of employing more staff.

How it works

 
  • You’ll be given an 0845 phone number to give to customers. Alternatively you can retain your existing numbers and have them diverted to Verbatim.
  • Clients dial this number day or night whenever they need your service.
  • A Verbatim Receptionist answers the call in your company name and takes all details.
  • The process is then determined by your requirements eg the message is sent to the engineer.
  • Further messages can be sent to other engineers or managers until the issue has been resolved.
  

What do I get?

  • 0845 phone number(s).
  • Caller connected directly, or
  • Messages sent within an average of 30secs from time of call.
  • Messages in whatever format you prefer – SMS, email or fax, or all 3.
  • Messages copied to as many other people as needed.
  • Your VIP clients identified even before they speak, so we know who they are, where they’re from, and how they like to be addressed.
  • Web access to the Verbatim portal to complete your diary, administer your VIP list, and see all messages.
  • Daily summary reports on all calls and messages.
Contact us today to see how our call answering services can help you with your 24hour service.
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