Case Studies

Jackson-Stops & Staff, Estate Agency

Jackson-Stops & Staff, Estate Agency

When directors Tim Sherston and Liz McLean opened their Newbury branch back in 2005, they quickly realised that too many calls were going unanswered when the agency’s team were busy.
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Corporate Drama

Corporate Drama

Corporate Drama is a specialist team of 50 professional business role-players, managed by owner Mark Huggins. Calls were going to voicemail whenever Mark was busy, and he’d find himself trying to work out who had called but not left a message, decipher w...
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The VAT Consultancy

The VAT Consultancy

The VAT Consultancy was looking for an alternative to their in-house call answering options which would be more agile, responsive and deliver better value.
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Small Business

Small Business

Sales for our small business client were buoyant, but they were using a single phone line and an answering machine. Some callers left voicemail messages but it became clear that a significant number did not — and that meant lost orders.
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Volkswagen UK

Volkswagen UK

A seamless integration between the VW staff and their ethos and Verbatim’s highly professional call answering team that has continued uninterrupted since 1998.
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Incentive Smart

Incentive Smart

Managing director Richard White realised when he launched the company in 1999 that his big brand clients would want more than voicemail — they would expect to speak to a real person and be treated with courtesy.
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Major Manufacturing Company

Major Manufacturing Company

When a full-time receptionist left, the company decided not to replace them immediately but instead try out a phone answering service to handle all incoming calls.
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24 hour emergency call out service

24 hour emergency call out service

The company offers a premium 24/7 maintenance service to their clients but found that delivering a round-the-clock emergency callout response in-house did not always work. This was causing problems for the company and for their clients.
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